Our Twitter is monitored Mon-Fri only. The council even said that parked vehicles had sometimes prevented access to homes. This does not affect your statutory rights. Report a new problem eg: missed collection, missing bin, damaged bin Check the status of a problem already reported to us Check next collection dates and view updates about current and recent collections WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. FOI Requests, Ashford Borough Council 17 September 2019. . Council reserves the right to refuse to empty a garden waste container that contain incorrect materials. intended for the named addressee(s) only and may contain marked material Report a problem with a street bin. Bins should be on the edge of your property nearest the road by 6am on collection day. Bin collections in Swale will be collected a . Unless you are the We all want to keep our borough beautiful. Bin collection calendar; What goes in this bin? For collections due the rest of the week please present your bins as normal, as crews will be working hard to make the rounds in the hope of being able to collect. Kind regards Freedom of You can check what goes in which bin on our bin guide page. Licensing and permits. . You can also take your waste to the . request, please find attached our response. We provide commercial . fly-tipping, abandoned vehicles,dog fouling, etc. You are entitled to cancel the service within 14 working days of subscribing, and receive a full refund, if you have not already received a collection. You should report any missing bins by calling Ashford Borough Council on 01233 331111. For handy tips and advice, download our Garden Waste Leaflet 2015 [pdf] 2MB. Updates will be communicated through social media and/or Ashford Borough Councils website. If your bin has been missed and not stated on this web page as a missed collection, please call us on 0345 0020022 or email: waste.strategy@lichfielddc.gov.uk or fill in the online missed bin form. If you bins are not collected on your collection day, when safe to do so please take your bin back in, and present again on your next refuse collection date (w/c 26 December). The garden waste service operate on a rolling year basis. Household Waste Collection Service Standards. We collect the following information about you when you subscribe to the service: The council has a duty to keep records up to date therefore we require customers to notify us of any changes to their personal details. What should you do if you are a business? Write toInformation Resilienceand Transparency Team, Kent Unauthorised use, If a customers container is filled with incorrect materials on two occasions, advice is offered by the council and a container is filled with incorrect materials on a further occasion the council may terminate the customers subscription, remove the containers and cease the provision of the service to the customer without refunding the fee to the customer. The Garden Waste Service provides reporting function to request the contractor attend and conduct a missed service. If containers are over-filled or over weight it is the customers responsibility to remove the item(s) prior to the next collection. not read, copy or use it, or disclose it to anyone else. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. ME14 . Our privacy notice, which details how we Before reporting a missed bin you should check our bin collection changes page to see if we have reported an issue on your street. Sharing the best of our borough. Missed collections must be reported within 48 hours of the designated day of collection. If you havent already, make sure you renew your subscription by making a payment as soon as possible to ensure your collections continue. Due to the weather, we have not been able to provide a full waste collection service this week. You must report one type of missed bin collection at a time. We understand that sometimes, waste collections are missed, and this causes frustrations. Ashford TN23 1PL. Complete the form below to report your missed bin. mySociety [2]www.ashford.gov.uk or contact the Data Protection Officer at, The Data Have your say on 4 May; key dates loom for Ashford borough and parish elections News. up to RESTRICTED and should be handled accordingly. or permitted to do so by law. Our privacy notice, which details how we Therefore, if a gardenwaste bin isplaced outside a property that has not registered for it, will not be emptied. If you move house within the Ashford borough and wish to continue with the service, please take the container with you and notify the council of your change of address so that the account can be transferred. Suspected food poisoningPoor hygiene practicesA problem with a food product, Dangerous structureFly-postingPlanning breach, Benefit fraudCouncil tax change of addressHousing benefit and council tax support change in circumstances formCouncil tax landlords tenancy informationCancel your council tax single occupancy discountNational Non Domestic Rates occupation formNational Non Domestic Rates vacation form. processing your personal data. If your bin has been missed but your neighbours has been collected, please report it. It is the customers responsibility to remove the incorrect item(s) prior to the next collection. Your data may be shared with other departments Should they choose to do this, they have an obligation to let you know where this is the case, and what the benefits and costs are, who they share it with, and what options you have. If you need to log an emergency repair to a council property, please call 0800 011 3241. . Customers will not be compensated for a missed collection, No refunds will be provided in the event that collections cannot be carried out for reasons beyond the councils control, e.g. Scarborough Borough Council, Town Hall, St Nicholas Street, Scarborough, North Yorkshire. How to report a missed bin. processing is being conducted relying upon the legal obligation placed within the council for the purpose of responding to your request. If your property cannot accommodate wheeled bins, please contact us. Even if you renew before this date the price increase is included. This will mean that you may get a text or phone call from your bank when you make an online transaction which requires you to confirm your details. Did you know you can view and comment on planning applications on our website? up to RESTRICTED and should be handled accordingly. You can also let us know you need help with a bin collection in these ways. For our full privacy statement in relation to recycling and refuse services find the statement on our Privacy page. Report a missed bin. Garden waste containers must be presented at the kerbside on the boundary of the property no later than 6am on the day of collection and in a safe manner. You can book a maximum of 2 collections at one time (8 items @ 54.00). Did you know you can view and comment on planning applications on our website? View as HTML, Dear Lauren Smithson, Thank you for your recent Freedom of Information Large items such as trampolines and bed frames much be dismantled before collection. Gardenwaste collectionsare not a statutory service for localcouncils to provide. Affected households will be allowed to present side waste on your next refuse collection date, which will fall a day later than your normal collection day, due to Christmas. If we have told you that something would be done, but it hasnt been done or is taking too long. named addressee (or authorised to receive it for the addressee) you may Download The fee of 27.00 is payable at the time of booking. Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 Data Protection - Ashford Borough Council is the data controller for any There are plenty of ways you can make the most of the new gardenwaste service. If your collection was due. Ashford Borough Council only reserves the right to cancel the service if garden waste containers or the service is misused. Report a missed bin. The councils contractor will return by the end of the next working day. Bulky collections will be still be available to residents at other times, with a new price of 20 for up to 3 items. Complete our online form to sign up for regular email updates from the council. Each household can apply for up to eight containers. To advise us of a change, for example, change of address, cancellation of service and removal of bin or moving of service to a new address, then please visit your garden waste account. you left your bin out in the correct place on the correct day by 6am. processing is being conducted relying upon the legal obligation placed Your information will only be used to aid with the resolution to your complaint and may be shared across departments within the Council or with external council contractors if your complaint requires so. If we have missed your bin due to road safety or access you will not be able to submit a missed bin report via our website, as we are aware the collection has not been completed. (05798215). within the council for the purpose of responding to your request. or permitted to do so by law. Sustainable Christmas - Christmas Food Waste, Customer Service, IT and Digital Strategy - Strand 5, Customer Service, IT and Digital Strategy - Strand 4, Customer Service, IT and Digital Strategy - Strand 3, Customer Service, IT and Digital Strategy - Strand 2. if the customer does not renew their subscription at the end of a subscription period the council will arrange for the customers containers to be collected. Entry without booking is not permitted. Home. Report a missed bin. This ---------------------------- This e-mail , including any attachments, is From 1 April 2023, non-Kent residents will be required to pay 10 per visit to use KCC HWRCs. [3]https://www.ashford.gov.uk/transparency/ 267K You will need to wait until your next scheduled collection. All News. mySociety The cost to the service is 45 a year per container, so you can arrange privately to share the bin and the cost with a neighbour, or you can apply for more than one bin. Itemsneed to be put out by 6am on the day of collection on the boundary of your property and clearly visible for the crews collecting. To book your free bulky waste collection, you will need to log into Ashfield 24/7. Please visit our gardenwaste collection sign-up page if you would like to join the service and be eligible for garden waste collection. Our Biffa operatives have a database of all properties that have paid to use the service, and will not collect garden waste presented from any home that is not registered. services through our wholly owned subsidiary Dnipro, formerly Dnipropetrovsk (1926-2016), is Ukraine's fourth-largest city, with about one million inhabitants.
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