However, we can tell you thestandard price for it is $50. Signing up for a Massachusetts E-ZPass account and getting a transponder is free and only requires a $20 initial load. 26. We contacted the MTA and Bill called his local assemblywoman Stacy Pheffer-Amato's office, which has been inundated with complaints about E-Z Pass fines. The use of an E-ZPass when there are no funds available is a violation and can result in fees being assessed. I prefer to use cash. Parking fees of less than $20.00 will be deducted from your E-ZPass account prepaid toll balance, while any Ralph Vuolo stands with his car. Your application may have been lost. I got the bill just in time to protest it before the charge automatically applied to the credit card on file. Still, getting multiple toll violation notices in the same year can be pretty expensive. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If it happened to me, I myself, would simply pay it and next time I saw my relative I'd tell him or her to try to be more careful. Car to a pickup truck with four tires is acceptable. Each toll violation results in the following: A civil penalty surcharge of $12.50 is added if the toll violation remains unpaid after 42 days. The spokesperson provided a further explanation of our experience. There is no phone number and I hesitate to go there only to wait in an endless line, then to be told they cant discuss or resolve this with me since they dont have my fathers permission to speak with me. The rental car companies are happy to rent a toll pass to customers and charge absurd fees for providing the "convenience.". My wife Katie and I were renting the car for a week but we would only need to use the toll pass twice -- once leaving the airport and another time returning to the airport. Still, whatever the case is, you must wait until you receive the toll violation notice before taking action. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. This petition starter stood up and took action. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. In the time since I got the $100 in toll violation fees, I got EZPass and got a transponder, so I hoped the toll could just get charged to my new EZPass and the fees I could not reach a human being to discuss and resolve this problem. Feeney said at the direction of the Turnpike Authority, Xerox -- which handles E-ZPass -- conducted a review to see what went wrong. "We let Mr. Vuolo down," spokesman Tom Feeney said. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. WebContact Information. Discounts on many of the roadways offering E-ZPass including the New York State Thruway Authority, MTA Bridges and Tunnels, New York State Bridge Authority and Port Authority of NY&NJ crossings, Saves fuel, while reducing congestion and emissions, You will receive your tags and account profile in 5-7 days, Credit Card or Checking Account Information which you will use to fund the account. Now motorists with unpaid balances are receiving threats. They accidentally pass through the lanes without a transponder. That, Vuolo's records show, was paid on Oct. 31. (973) 368-1656. If the account is not replenished within this period, a violation notice is issued for the toll plus a $50 or $100 fee per transaction, depending upon the facility, and the customer has 30 days to pay. is a digital nomad who travels full-time. There's no way to get to or from the airport without paying for a toll.". We recommend enabling JavaScript for the best experience using our website. Open and complete your form directly in your browser faster than ever before with the editor toolkit. We're looking forward to hearing that things stay corrected. Can Someone Else Return My Rental Car Enterprise? How are customers supposed to travel and get to work with a suspended registration because these EZ pass toll's are such a high amount to pay and it is not affordable to many people across the state? Google Maps, Waze and other mapping apps give you the option of only taking routes without tolls. I learned that the fees can vary wildly: To make these policies more understandable, let's take our example of a week-long rental from Boston airport with one toll at the beginning of the week and one at the end. Chase's fraud department was apparently as skeptical as I was at this price and messaged me to confirm that I used my card for a $59.99 purchase with Dollar Toll Charge. "I'm quite sure if I missed a violations payment I would be notified immediately.". He included copies of his previous letters and once again requested a new transponder. That's how we found the toll-free option that we used when leaving the Boston airport area. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Refer to this step by step process to sign up for an E-ZPass: Buy an E-ZPass at an On-the-Go Retail Location. On 8/29/22 I received another Prompt Attention bill. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. EZ PASS NY Every single day EZ Pass is taking advantage of customers, either their machines at However, the spokesperson conceded that "they did not process this refund appropriately." Each time he answered a violation, it showed the toll fee was charged to his account -- his account was always in good standing -- and the administrative fee was waived. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. The websites for both Dollar and Thrifty only refer to ". The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. Commonwealth of Virginia. Customer Service Center Locations. You could try appealing and explaining to EZ Pass and hope they'll waive the fine. Links may open in a new window. "They've changed their procedure and are providing additional training to the employees involved to make sure it doesn't happen again," Feeney said. Since you do have an EZpass now it is quite easy to have the fee waived. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. WebEz Pass Violation Dispute Letter Sample. Visit Website. I pre-recorded message kept telling me how busy they were and that I could go online to pay or dispute the violation. It turns out the return receipt for his Oct. 22 letter was never returned. If you fail to replenish your account when the balance gets low, and your actual balance drops below $0.00 due to usage of your transponder, you may be subject to an administrative fee of $25.00 in addition to amount of funds necessary to bring your account into compliance with the minimum balance requirements. To do this, make sure that the rental car's transponder isn't active, pass through the toll and then search the applicable tolling agency to pay the toll amount before it's billed to the vehicle owner by mail. I have one friend who is being charged over $15,000 of tolls and only $3,000 of that amount is the actual toll amount and the rest is all fees! Nobody at E-ZPass finds it unusual to have 25 violations.". On 8/22/22 I received Prompt Attention bills acknowledging I no owed $0 for unpaid tolls but each said I owed $50.00 for Administrative Fees. "It appears that E-ZPass has a completely different approach, which is signing for letters and then ignoring them," Vuolo wrote. All Rights Reserved. Vuolo contacted the United States Postal Service to make sure the letters were received. I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. Waiver Letter for Payment Name of Sender Address of Sender City, State, Zip Code DATE RE: Bank or Loan Account Number To Whom It May Concern: This letter is a formal request to have my monthly payments of $150 on my car loan frozen and have all late fees waived for six months from DATE to DATE. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high toll amounts which is something that we are adjusted to and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ?? On 8/30/22 I sent a fed up letter to E-Z Pass Customer Service noting Plate and Violation Numbers and reiterating my dispute. If you don't want to go through the hassle of getting an E-ZPass, renters may be able to pay the toll directly to the toll agency to avoid the convenience fee charged by the rental car company. What If My Enterprise Rental Car Needs an Oil Change. Most rental car companies charge the same rental/admin fee at Boston as their other US locations, but there are some that take advantage of this captive market, such as Dollar and Thrifty. accidentally pass through the lanes without a transponder. In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. Each year, Delaware collects more than $190 millionfrom tolls on I-95 and Route 1. The correct way to get the fees waived is to send E-Z Pass a brief dispute dispute (return receipt requested) along with your payment by check. There was a new violation for Sept. 10. While we reviewed the records, Vuolo received a new transponder from E-ZPass. I traveled across the Outerbridge Crossing and my device was not read while crossing the toll lane; however, I had money in my EZ Pass account. The July 27, 2015 letter, sent certified mail, return receipt requested, noted the 10 violations he had received so far, plus the double charge from June, and Vuolo asked for a replacement transponder. On June 24, 2015, his statement was charged twice for going through different exits on the New Jersey Turnpike -- on the exact same date at the exact same time. Dollar Car Rental Charged Me $59.99 For a Single $1.75 Toll Here's How To Avoid The Same Fate, This post contains references to products from one or more of our advertisers. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Also, if you've already ended the rental and removed the vehicle from your account, the bill will be sent to the rental car agency and the administrative fees will apply. WebThe E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & "If I could give a big hug right now, I would," said Brienza. Pay by plate: If you decline the PlatePass program, the terms say that the "highest, undiscounted applicable toll rate" will be charged, with a $15 per toll admin fee, up to $90 per rental. Yes. Then Aug. 13, he noticed an "unpaid toll" light when he drove the Turnpike, so he expected yet another violation notice. "This is the devil." Check here before booking an award fare. Privacy Policy Those of us who don't own a car will have to associate the transponder with a friend or family member's license plate -- and be liable for any tolls they incur. He's been trying to get E-ZPass to respond to his complaints about violation notices. One $8 toll violation carries a fine of $100. If unpaid after 60 days Delaware drivers can settle toll debtsfor a fraction of the cost as part of a one-time amnesty program. the letter they receive from the Delaware Department of Transportation, Your California Privacy Rights/Privacy Policy, a $15 fee for the Fund to Combat Violent Crimes (only violations after Jan. 31, 2017), a $10 fee for the Volunteer Ambulance Company Fund (only violations after Jan. 31, 2017). "I just got a letter yesterday that says if I don't pay by the 26th, they're going to suspend my registration. On Aug. 17, Vuolo sent another letter, repeating what he said in the first letter, adding the new violation notices and again requesting a new transponder. There are only two possible outcomes: will you pay for the toll or file a claim? The agent at the Dollar Rental Car center near Logan Airport in Boston told us this with a straight face. "He had every right to expect a response to his letters, and we failed to provide one.". The cost to pay by plate is $2.05 per toll. Webwhen exiting (with your E-ZPass tag properly mounted), you must stop in the lane, state that you are paying with E-ZPass Plus and either hand the ticket to the cashier or insert it into the slot. I am filing this complaint here, mostly to vent and intend to send this same letter to NJ E-Z Pass and Credit Collection Services, The Better Business Bureau, and am considering sending it to NJ Governor Phil Murphy. "They're saying I owe them $2500," complains Brienza. transponder today. And it usually takes some time for the tolling agency to check the plate. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. E-ZPass Customer Agreement Terms and When I entered the violation numbers, I got a response that it couldnt be found. This is not true either. After youve committed the offense, you will receive a toll violation notice in your mail two weeks after the event happened. Call 1-800-333-8655 or visit the E-ZPass website. Not even after the 10-day mark. There is a fee of $3.50 for businesses to use this service. Follow her on Twitter @KPMueller. No problem. And again. Our points-obsessed staff uses a plethora of credit cards on a daily basis. While we reviewed the records, Vuolo I got a bill for almost $2,000! A close-up of Ralph Vuolo's E-ZPass transponder. We'll run a soft credit check to find special offers, but it wont affect your credit score. Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. Based in Virginia, USA. WAI Compliance | Let's turn back the clock so you can join Vuolo on this misadventure. If you prefer to receive an application in the mail, complete the form below. If a State Trooper is monitoring speed through the toll lanes, and you exceed the posted speed through the. Susan Quitzau. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Even if the system has been widely used for over thirty years, people often commit mistakes. Instead, I was told I'd need to ask for the exact rate when I picked up my car in Boston. It is not refundable. The reason for this is safety of the motoring public and safety of our employees that could be crossing toll lanes at any time. After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. This complaint was posted by a verified customer. "To leave the airport, there's tolls. After that, you must think thoroughly about your next step. All in all she was billed $190 in unpaid tolls, plus an additional $2,100 in fines and penalties. For Ralph Vuolo, kablooey is an understatement. We asked if the $11.99 daily rate only applied to days when the toll pass is actually used. Every once in a while something goes kablooey with an E-ZPass transponder. If you desire to not use your transponder, you must remove it from the windshield/license plate and place it in the metallic "read prevent" bag that came with it or you can leave it at home. Car to a pickup with six tires (dual wheels in the rear is not acceptable). Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month. Vuolo wrote to this new address on Oct. 22. If the license plate is registered to a transponder, it'll bill that account. WebIf you use the Tag when your bank account has insufficient funds and payment is not made by means of your back-up credit card, you may incur administrative fees of up to $50 per occurrence; be charged the full, undiscounted charge; and/or be asked to surrender the Tag to E-ZPass via certified mail or to plaza personnel. Vuolo said he checked in with the post office on that day, finding another return receipt that was never returned. To better keep track of an E-ZPass account and to avoid situations like these, we highly recommend that our E-ZPass customers sign up for Mobile Alerts, where they can receive low balance notifications via email or text.". Each driver's amnesty balance will be included in the letter they receive from the Delaware Department of Transportation. "No pun intended. EZ PASS NYEvery single day EZ Pass is taking advantage of customers, either their machines at bridges, thruways and tunnels are not properly reading the device tags on customers cars or there are numerous fees of $50.00 for a toll that can be as low as $1.25 up to $17.00 and instead of resolving the issue with EZ Pass, they will send your violations into collections where you are forced to pay with your hard earned money or else non payment can result into suspension of your vehicle registration, which you need active to get to work and make a living. WebI want EZ Pass to waive their administrative fees to EZ Pass account holders ! But we're hearing from scores of consumers who are are saying it's a big loss for them after getting hit with fines in the thousands - facing collections - even after some say they've paid the tolls. A surprisingly nice agent answered when I called the dispute center for Dollar's outsourced toll collection agency. For additional information, please visit the E-ZPass website: www.e-zpassny.com, This page is available in other languages, P.O Box 149001, Staten Island, NY 10314-9001. The E-ZPass system is used widely across the Midwestern and Western areas of the United States. TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. NJ E-Z Pass - Fraudulent violations posted on auto license tag I surrendered in 2016. Fifty cents times five thousand percent will give e - z pass the twenty five dollars violation charge. Mobile Alerts sends notifications for low balances, failed payments, successful replenishments, increased replenishment amounts, and payment method expirations. Same complaint as noted exhaustively here by other drivers on NJ toll roads. Because of this mistake, Hertz offered to waive the toll amount and administrative fee "to help make this right and retain your future business.". Whenever this happens, you will receive a toll violation notice that requires you to pay an administrative fee (for the infraction) and the tolls total cost. WebIf you use the Tag in a vehicle other than one of the class for which the Tag is designated, you may incur administrative fees of up to $100 per occurrence and/or be asked to "What steps must I take to get a response to a complaint?" On 8/22/22 I called and called the phone number the E-Z Pass statement and online provide to me for Customer Service/violation. That was our contract with E-Z Pass," recalls Carolyn. Anyone with outstanding toll violations incurred onRoute 1 or I-95 from Jan. 1, 2014, to April 30, 2020, is eligible to participate in the program. "When a so-called violation occurs due to E-ZPass not reading a license plate properly, it's not a violation," Vuolo wrote. That's the $15 per toll administrative fee plus a $2.95 toll as the rental car is registered as a commercial vehicle. "They're still sending you a bill for the toll and the violation. Can I swap my transponder between two or more vehicles? For example, those with 10 or fewer violations can pay a $60 amnesty fee plus the cost of the original tolls instead of the administrative fee and civil penalties.
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