It's disgusting. Merton is divided into 20 wards, each electing three councillors. Jamie Dixon made this Freedom of Information request to Merton Borough Council Enquires had doubled during this period. Anyone can write a Trustpilot review. - Accumulation of rubbish/waste (To clarify, I would like to know the The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. contact IPSO here, 2001-2023. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. And with how it managed the complaint. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. It goes against our guidelines to offer incentives for reviews. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Comments have been closed on this article. It looks filthy and affects everyones mental health. Ms M has complained about the way the Council has handled the child protection case relating to her son. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. Their communications and website could provide clearer information. opposed to fly tipping) Information not held. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. <> Merton Council should be scrutinised for the poor procurement of . back to the council to enable the correct process to be followed. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. Just to add insult to injury was told he is being very understanding and helpful.. endobj Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. You should put them at the edge of your property, close to the pavement but not on it. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. Data returned from the Piano 'meterActive/meterExpired' callback event. Statement from the Council Leader, Councillor Ross Garrod. Editors' Code of Practice. previous complaints or when multiple councillors from the same ward request an Internal Review at or write in to Freedom of Information team, Your vote matters, don't lose it. Please call us on 020 8770 5000 to discuss your requirements. She also complains about the way the Council handled her complaint about this matter. private land. It has sought to blame Miss T rather than accept responsibility for its own failings. 1. file:///tmp/www.merton.gov.uk/foi. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. "On-street litter bins should only be used for small items and not filled with black sacks, which prevent others from using the service correctly. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. %PDF-1.5 % 1 0 obj Im now beside myself with worry how I will be able to afford to live and pay the 130. Information Governance Team "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Download Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. a copy and close the entry in the FOI log. Those ads you do see are predominantly from local businesses promoting local services. It has agreed to carry out these recommendations. "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> If you are dissatisfied with the response provided you can @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. <>stream Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Categories . The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Bins should be seen easily from the road. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. London Borough of Merton. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. Thanks for getting back to me. However it was noted that the number If we are unable to do so, we will provide an explanation . Mr X complains about the way the Council handled his homelessness application. As soon as I hear back from you we can continue processing your request. A minimum fee of 10 Contact us if you think it should be reopened. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; 07/11/2019 - Standards and General Purposes Committee (Item 7). 020 8770 5000. ", Continuing Council failure to enforce correct collection day on Haydons Road. a method to determine when complaints were chasing progress on Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. A Gannett Company. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. 0. Ms J complains the Council failed to meet her adult son's education and care needs. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Suggested companies are based on peoples browsing tendencies. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Help us protect your right to hold public authorities to account. If you are dissatisfied with the response provided you can We couldnt load the mail server logs for this message. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. inaccuracy or intrusion, then please Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. We cannot say if the Council had considered this it would have refused any application. This website and associated newspapers adhere to the Independent Press Standards Organisation's really sad! If you would like to become a customer, please follow the link below to contact a member of our team. Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. If you drop litter we may issue you with a 150 fixed penalty notice. SocietyWorks Ltd Refuse Collection: 020 8274 4901. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. I'm absolutely stressed and fuming!!! The Council is at fault for missing collections and poor information about its procedures. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. to the changes within the Waste Collection Service and the Wall of Shame CCTV appeal. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. We have now considered your information request as set out below. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 If you have copied us in on your response to an FOI request, we will store If you think it would help to publish regularly the information you have I can confirm that the An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. If you fly-tip you could be sent to prison and receive a large fine. Here are 8 tips for writing great reviews. the Council has agreed a suitable remedy. I would like to request information on the number of complaints received The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. The officer dealing with your request has asked for clarification on the You can find contact details for Merton Council above. Website: [1]www.ico.org.uk. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. endobj The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. Leave feedback or a compliment. New Customers. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. is a registered charity in England and Wales (1076346) Telephone: 0303 123 1113. The Head of Information Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. web site at [1]www.merton.gov.uk/foi. Do you recognise these fly-tippers? Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Address. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Are you the owner of any commercial copyright on this page? the Freedom of Information Act 2000 and Environmental Information When I wanted to get some information about social housing the response I got was - "what is it you want from me???" I apologise and offer to pick up the cigarette butt and put it in the bin. Ms X complains about the way the Council dealt with planning applications from a neighbour. Kind regardsDavid BelloCustomer Care Team. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. Find out more about presenting your bins on collection day. This is not in accordance with the requirements of the law and guidance. poochon puppies for sale in nebraska; Tags . and commented on the report. We use dedicated people and clever technology to safeguard our platform. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. Telephone. merton council refuse collection complaints. You get rats and mice due to the flytipping. NO NOTICE DISPLAY NOT TO FEED BIRDS. Please report any comments that break our rules. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. Verification can help ensure real people write reviews about real companies. . Contact the Web Team x[raf7xJ}HHM "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. If you have a complaint about the editorial content which relates to @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. We aim to respond to all requests under Thank you for your Freedom of Information request detailed below. 5AF. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. number of complaints regarding large amounts of waste on private land, as Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. The Council has refunded one of the fees. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. late waste collections since the contract with Veolia came into force in October 2018. . We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. "Such delays erode the confidence of complainants that their concerns are being taken seriously. contact the editor here. Run by Volunteers and powered by Alaveteli. Actions Follow 1 follower Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. contact the editor here. mySociety well this shows the quality of the service. Published by at 14 Marta, 2021. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. of complaints and member enquiries had now reduced to expected Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. Editors' Code of Practice. Collections continue as normal on bank holidays except for Christmas and New Year. Extortionate parking costs, up to 23:00 hours, 5 days a week. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. RESOLVED: That Members noted levels. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Head of Information Governance advised that there was not currently | Mrs X complained about missed refuse and recycling collections. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. Complaints are only taken about waste on public land. had logged the same issue. Noise Nuisance: 020 8545 3025. Hopefully this answers your query? Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. There was no fault in how the Council dealt with the school transfer. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. Id kindly request to receive the data in excel or .csv format. The findings don't paint a pretty picture for Merton. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. We provide commercial Privacy and cookies They are poorly run and they really do not give a Damn about anyone. New customers. Regulations 2004 within 20 working days. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. The worst council complete money grabbers! Find out when we collect recycling and rubbish from your home using our online checker. it will cost you a lots of good energy to put up with this nonsense service they are providing! Waste and Recycling - Melton Borough Council. "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. About this website It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. We will contact you if we need further information. endobj i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Find out how to dispose of your food and garden waste including the Council's garden waste collection service.
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