Raleigh, NC 27699-2000. To update your information, please log into NCTracks (https://www.nctracks.nc.gov) Secure Provider Portal and utilize the Managed Change Request (MCR) to review and submit changes. Usage: This code requires use of an Entity Code. Secure websites use HTTPS certificates. 9. The Remittance Advice is an explanation to providers regarding paid, pending, and denied claims. stream FY22_DMH Service Array with COVID-19 Services.xlsx. There are some critical errors, such as wrongNPI or recipientID that cannot be corrected by an adjustment, in which case the provider would void the original claim and may submit a replacement claim. 6 0 obj A lock icon or https:// means youve safely connected to the official website. Maintenance Request Status Maintenance Request Form 11/16/2022 Filter by code: Reset Filter codes by status: To Be Deactivated Deactivated read on Provider User Guides & Training, This section is intended to help NC DHHS providers understand the online Re-credentialing/Re-verification process in NCTracks. For further assistance, contact us at claims@vayahealth.comor at 1-800-893-6246, ext. Have you already billed for all approved hours this month? State Government websites value user privacy. The Affordable Care Act was passed by Congress and then signed into law by the President on March 23, 2010. If, after using the NC Medicaid Help Center, the inquiry remains unresolved, use the below table to direct the question appropriately: Provider Enrollment inMedicaid or North CarolinaHealth Choice, To update your information, please log intoNCTracks(https://www.nctracks.nc.gov)provider portal to verify your information and submit a MCR or contact the GDIT CallCenter., Health Plans Contact Info here:https://medicaid.ncdhhs.gov/transformation/health-plans/health-plan-contacts-and-resources, Provider to PHP ContractingConcerns or Complaints, Email:Medicaid.ProviderOmbudsman@dhhs.nc.govPhone: 866-304-7062, NCTracksCall Center at 800-688-6696 orlog intoNCTracks(https://www.nctracks.nc.gov [nctracks.nc.gov]) provider portal to update yourinformation, submit a claim, review claims status, request a prior authorization orsubmit a question., Recipient Eligibility, ClaimsProcessing, BillingQuestions, Health Plans Contact Info here:https://medicaid.ncdhhs.gov/transformation/health-plans/health-plan-contacts-and-resources, What does the MedicaidContact Center helpproviders do? All services provided on or after January 1, 2013 must be billed using the new PCS codes. One of the Divisions of the N.C. Department of Health and Human Services served by NCTracks. May refer to Fiscal Year-to-Date (FYTD) or Calendar Year-to-Date (CYTD), Provider Re-credentialing/Re-verification FAQs, Drug Enforcement Administration (DEA) Certification FAQs, Claims Pended for Incorrect Location FAQs, Office Administrator, User Setup & Maintenance FAQs, Ordering, Prescribing, Rendering or Referring Provider (OPR) FAQs, Behavioral Health Provider Enrollment FAQs, Disproportionate Share Hospital Data FAQs, New Medicare Card Project (formerly SSNRI) FAQs, Common Enrollment Application Issues FAQs, Currently Enrolled Provider (CEP) Registration, Provider Re-credentialing/Re-verification, Provider Policies, Manuals, Guidelines and Forms, New Medicare Card Project (formerly SSNRI), https://medicaid.ncdhhs.gov/providers/programs-and-services/community-care-north-carolinacarolina-access-ccncca, website for the Division of Mental Health, Developmental Disabilities, and Substance Abuse Services, 40. The amount of the claim charge that Medicaid will pay for a particular service; the allowed amount is usually the lesser of the charged amount or a maximum allowed associated with the service. For prescription drugs requiring PA, a decision will be made within 24 hours of receipt of the request. Key milestone dates, where to turn for help, Provider Playbook, PHP quick reference guides, webinars, Provider Directory, Help Center and Provider Ombudsman. Are you billing within the approved effective dates. An official website of the State of North Carolina, Early and Periodic Screening, Diagnosis, and Treatment (EPSDT). RECIPIENTS - Click on the Recipients tab above to enter the Recipient Portal. In order to allow NC Tracks time to update service records, providers should wait 10 days from the date the client enters an appeal before submitting billing for services provided on and after the effective date indicated in the beneficiary's notice of service denial or reduction. It is oneof the Divisions of the N.C. Department of Health and Human Services served by NCTracks. Services must be performed and billed by the rendering provider. denial. The NC Medicaid Program requires provider claims payments to be by electronic funds transfer (EFT). Contact NC Medicaid Contact Center, 888-245-0179 Related Topics: Bulletins All Providers Medicaid Managed Care For more information, see the website for the Division of Mental Health, Developmental Disabilities, and Substance Abuse Services (DMH/DD/SAS), Medicaid Management Information System - the mechanized claims processing and information retrieval system which states are required to have for the Medicaid program, NCTracks is a multi-payer system that consolidated several claims processing platforms into a single solution for multiple NCDHHS divisions. A claim in this state is said to be "pended.". ",#(7),01444'9=82. A. 1 0 obj Services must be provided according to state and federal statutes, rules governing the NC Medicaid Program, state licensure and federal certification requirements, and any other applicable federal and state statutes and rules. All billing for dates of service January 1, 2013 and later must be done with the Procedure Code 99509 and one of the following modifiers: A. Department of Health and Human Services. State Government websites value user privacy. NCTracks supports the following Divisons of the N.C. Department of Health and Human Services: Division of Health Benefits; Division of Mental Health, Developmental Disabilities, and Substance Abuse Services; Division of Public Health; and Office of Rural Health. <> June 17, 2021 | Hot Topics with health plan Chief Medical Officers. (Similar to an ICN in the legacy system.). 8 0 obj endstream endobj 206 0 obj <. NCTracks is the new multi-payer Medicaid Management Information System for the NC Department of Health and Human Services (NC DHHS). hbbd```b``3@$Sd9 "`m Medicaid reviews requests according to the clinical coverage policy for the requested service, procedure or product. Prior approval (PA) may be required for some services, products or procedures to verify documentation of medical necessity. This service is intended to represent the interests of the provider community, provide supportive resources and assist with issues through resolution. Once children in NC Health Choice are enrolled in Medicaid, they will no longer be subject to cost sharing. 7 0 obj An official website of the State of North Carolina, NC Medicaid Managed Care Provider Update June 16, 2021, To update your information, please log intoNCTracks(, )provider portal to verify your information and submit a MCR or contact the GDIT CallCenter., https://medicaid.ncdhhs.gov/transformation/health-, NCTracksCall Center at 800-688-6696 orlog intoNCTracks(, https://www.nctracks.nc.gov [nctracks.nc.gov], ) provider portal to update yourinformation, submit a claim, review claims status, request a prior authorization orsubmit a question., dedicated to assisting with inquiries regardingenrollment, claim status, recipient eligibility and other information neededby, Provider Playbook Training Courses webpage, https://www.ncahec.net/medicaid-managed-care, Managed Care Provider PlaybookTrending Topicspage, https://www.nctracks.nc.gov/content/public/providers/provider-user-guides-and-training/fact-sheets.html, Provider Ombudsman: 866-304-7062 (NEW NUMBER) or at, NC Medicaid Ombudsman: 877-201-3750 or at. Automated Voice Response System. Claims specialists may contact providers to alert them of any other denials the provider needs to correct and resubmit. Therefore, claims for orthodontic records (D0150, D0330, D0340, and D0470) or orthodontic banding (D8070 or D8080) rendered for beneficiaries under MPW eligibility are outside of policy limitation and are subject to denial/recoupment. Does the modifier on the PA match the modifier assigned to your agency in NCTracks? This status indicates that your Prior Approval (PA) is new and being reviewed by a clinical specialist for a decision. A provider must have thenine-digit ABA routing number for their bank and their checking account number to sign up for electronic funds transfer (EFT) of payments from NCTracks. If you have verified this information within QiRePort and NCTracks, but are still encountering issues, you may submit a Request for Prior Approval (PA) Research Form to Liberty Healthcare for further assistance. Third Party Liability. The Delay Reason Codes currently accepted in NCTracks are third-party processing delay (#7) and the original claim was rejected or denied due to a reason unrelated to the billing limitation rules (#9). In North Carolina, the State Fiscal Year is from July 1 to June 30. endobj Just getting started with NCTracks? 2001 Mail Service Center A link to the Remittance Advice is posted to the Message Center Inbox in the secure NCTracks Provider Portal. Place of Service Indicator Codes Updated Some claims have also denied for Place of Service (POS) mismatch. AmeriHealth Caritas: 888-738-0004 Carolina Complete: 833-522-3876 Healthy Blue: 844-594-5072 United Healthcare: 800-638-3302 A. Division of Health Benefits (new name for the Division of Medical Assistance or DMA). NCTracks uses the ADA Form for dental prior approval and claim submission. To learn more, view our full privacy policy. Within this system, providers should submit Prior Approval (PA) requests via the Provider Portal. They include the Social Security Number (SSN) and Employee Identification Number (EIN). Secure websites use HTTPS certificates. Secure websites use HTTPS certificates. Providers can access the AVRS by dialing 1-800-723-4337. 2001 Mail Service Center endobj Office Administrator - The owner or managing employee of a provider organization responsible for maintainingthe provider record. endobj If the beneficiary is under 21 years of age and the policy criteria are not met, the request is reviewed underEarly and Periodic Screening, Diagnosis, and Treatment (EPSDT)criteria. American Dental Association. DHB includes Medicaid. The person receiving services from a provider. NC Medicaid Managed Care Billing Guidance to Health Plans. What error codes need to be handled by NC Tracks? For an explanation of the prompts, see the AVRS Features Job Aid under Quick Links on the NCTracks Provider Portal home page. NCTracks Call Center: 800-688-6696 Call the health plan for coverage, benefits and payment questions. Prior approval is issued to the ordering and the rendering providers. <> (claim numbers), denial codes, etc., the more help the NCTracks team will . 3 0 obj Certain nurse practitioner (NP), physicians assistant (PA) and certified nurse midwives (CNM) services have received denials due to incorrect billing codes since July 2013. All levels of taxonomies are visible in NCTracks but the selected taxonomy is the one displayed as indicated below (I.e. FY22_DMH BP Eligibility Criteria.pdf. An official website of the State of North Carolina, Occupations regulated by North Carolina require licensure, Health care facilities in North Carolina must be licensed, Review updated inspection reports, facility rating and penalties, Mental Health, Developmental Disabilities, and Substance Abuse, Office Of Minority Health And Health Disparities, Services for the Deaf and the Hard of Hearing. The NCTracks AVRS provides information on recipient eligibility, claim status inquiry, checkwrite amount, and prior approval for the Division of Public Health. ICD-10 compliance means that all Health Insurance Portability and Accountability Act (HIPAA) covered entities are required to use ICD-10 diagnosis and procedure codes for dates of service on or after October 1, 2015. For more information, see the NCDHHSwebsite. A wide variety of topics have been covered with sessions including an open question and answer period. . The National Provider Identifier is a unique 10-digit identification number issued to health care providers in the United States by the Centers for Medicare and Medicaid Services (CMS). endobj Federal regulations that govern the Medicare program under Title XVIII (18)of the Social Security Act. A lock icon or https:// means youve safely connected to the official website. Other insurance companies responsible for medical coverage; their claims must process and pay or deny before State processing. Transaction Control Number. State Government websites value user privacy. A. Suspended (Prior Approval), Provider Policies, Manuals, and Guideline page, North Carolina Department of Health and Human Services. Visit NCTracks Website. The complete list of codes for reporting the reasons for denials can be found in the X12 Claim Adjustment Reason Code set, referenced in the in the Health Care Claim Payment/Advice (835) Consolidated Guide, and available from the Washington Publishing Company. When a change in authorized service level goes into effect, the old authorization will end and the new authorization will begin. If the denial results in the rendering provider (or his/her/its agent) choosing . Federal regulations that govern theState Children's Health Insurance Program under Title XXI (21)of the Social Security Act, also known as North Carolina Health Choice (NCHC). RFA&I:@aLzCOq'xO!b?'J(T+EF?o\J4%YvtO#i5OLv.JG &eRD&~KdS H"'xUU,x3K cC_f ILfB&=aOnnQo+H}h9736 G 7E&x}`)k\ v33M`zKR@;)~ft?N( rzXk'vHNK9:2A8faZ)zJ\2#4b9:_8]xE(c"8D `M endobj Calls are recorded to improve customer satisfaction. Beneficiaries who submit an appeal (a request for hearing) within 30 days of the date on the authorization letter are entitled to continue to receive services at the previous level (that was provided before the decision letter was sent, and not to exceed 80 hours per month) while the appeal is pending. All requests for PA must be submitted according to DMA clinical coverage policiesand published procedures. A beneficiary must be eligible for Medicaid coverage on the date the service or procedure is rendered. Note: Certified Nurse Midwives are also called Advanced Practice Midwives and bill under that taxonomy code. Providers who use NCTracks are required to have an NPI. For questions on the HOSAR payment contact NCTracks Call Center; 800-688-6696 or NCTracksprovider@nctracks.com This blog is related to: Bulletins All Providers The professional association of dentists committed to the public's oral health, ethics, science, and professional advancement. NCTracks AVRS Providers can access the AVRS by dialing 1-800-723-4337. One of the Divisions of the N.C. Department of Health and Human Services served by NCTracks. State Government websites value user privacy. Visit RelayNCfor information about TTY services. 2455. This edit will be applied when the billing provider taxonomy code submitted on a PROFESSIONAL claim is any of the below: 251E00000X, 251G00000X, 261QE0700X, 275N00000X, 282N00000X, 282NC0060X, 283Q00000X, 284300000X, 311ZA0620X, 313M00000X, 314000000X, 315P00000X, 320800000X or 323P00000X. pgESm\pbEYAw]k7xVv]8S>{E}V%(d However, there may be a delay in making a decision if Medicaid needs to obtain additional information about the request. Usage: This code requires use of an Entity Code. To learn more, view our full privacy policy. A Primary Care Physician (or Primary Care Provider) is a provider who has responsibility for oversight of the medical care of a recipient. Medicaid hospital inpatient and nursing facility claims must be received within 365 days of the last date of service on the claim. Providers with questions can contact the CSRA Call Center at 1-800-688-6696 (phone); 1-855-710-1965 (fax) or NCTracksprovider@nctracks.com (email). DHB includes Medicaid. endobj &Vy,2*@q?r 6y@$Y 9 $309}0 b There are several types of TINs that vary according to taxpayer category. If the beneficiary has a current appeal in QiReport, Liberty can answer questions regarding appeals. endobj D19: Claim/Service lacks Physician/Operative or other supporting documentation Start: 01/01/1995 | Stop: 06/30/2007 PA forms are available on NCTracks. <> <> This is the typical initial state of a PArequest thathas been submitted to NCTracks. <> Secure websites use HTTPS certificates. EFT information may be updated by authorized provider personnel using the secure. Raleigh, NC 27699-2000. Type a topic or key words into the search bar, Select a topic from the available list of Categories. The Provider Directory Listing Report, as well as the Provider Affiliation Report, is available to all actively enrolled Medicaid and NC Health Choice providers. The NCTracks AVRS provides information on recipient eligibility, claim status inquiry, checkwrite amount, and prior approval for the Division of Public Health. <> The American National Standards Institutereviews, evaluates, and make recommendations relating to electronic transactions for certain industries, including health insurance,and the format of those data submissions. For more information, see the Trading Partner Information webpage on the Provider Portal. Inquiries may be submitted to Medicaid.ProviderOmbudsman@dhhs.nc.gov or the Medicaid Managed Care Provider Ombudsman at 866-304-7062 (NEW NUMBER). DHHS has created a comprehensive list of fact sheets to guide providers through Managed Care go-live in the Provider Playbook as part of its commitment to ensure resources are available to help providers and Medicaid beneficiaries transition smoothly to NC Medicaid Managed Care. A submitted claim that has either been paid or denied by the NCTrackssystem. A. It is one of the Divisions of the N.C. Department of Health and Human Services served by NCTracks. Ensure beneficiary eligibility on the date of service, Guarantee that a post-payment review that verifies a service medically necessary will not be conducted. For more information, see the NC DMH/DD/SAS website. Remittance Advice. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> As of April 1, 2023, all NC Health Choice beneficiaries with active eligibility will be moved to Medicaid, providing them access to Medicaid services that are not currently covered under NC Health Choice. For claims and recoupment please contact NC Tracks at 800-688-6696. NCTracks is the new multi-payer Medicaid Management Information System for the NC Department of Health and Human Services (NC DHHS). Medicaid researches requests to determine the effectiveness of the requested service, procedure or product to determine if the requested service is safe, generally recognized as an accepted method of medical practice or treatment, or experimental/investigational. For more information about TPAs, see the Trading Partner Information page of the NCTracks Provider Portal. 91 Entity not eligible/not approved for dates of service. Health plans are expected to resolve complaints promptly and furnish a summary of final resolution to NC Medicaid. Division of Public Health. N255 Missing/incomplete/invalid billing provider taxonomy. The Ombudsman service is separate and apart from the Health Plan Provider Grievances and Appeals process. NCTracks is the multi-payer Medicaid Management Information System for the North Carolina Department of Health and Human Services. Previously referred to as the Medicaid ID. TheNC Medicaid Help Centeris an online source of information about Managed Care, COVID-19 and Medicaid and behavioral health services, and is also used to view answers to questions from the NC Medicaid Help Center mailbox, webinars and other sources. The North Carolina Medicaid program requires providers to file claims electronically (with some exceptions) using the NCTracks claims processing and provider enrollment system. endobj Note: Certified Nurse Midwives are also called Advanced Practice Midwives and bill under that taxonomy code. To learn more, view our full privacy policy. Primary care case management program through the networks of Community Care of North Carolina. 11 0 obj Transition of Care for beneficiaries receiving long-term services and supportsAn overview ofhow NC Medicaid Managed Care impactsbeneficiaries with disabilities and older adults who are receiving Long-Term Services and Supports (LTSS). Claims adjudicated for providers who do not have valid EFT information on file will suspend for 45 days awaiting an EFT update, after which they will deny. A Remittance Advice is generated during each checkwrite cycle for every NPI. If the Provider Affiliation information is incorrect, the affiliated individual provider or the Office Administrator for the affiliated individual provider must update the group affiliation. For more information, see CCNC/CA, Protected Health Information - information about health status, provision of health care, or payment for health care that can be linked to a specific individual. 13 0 obj %%EOF $.' However, providers can also submit paper forms via mail or fax. D18: Claim/Service has missing diagnosis information. The standard for initial filing of claims is up to 12 months from thedate of service. Topics covered: pharmacy and durable medical equipment, behavioral health, transitions of care, specialized therapies, quality measures, network adequacy, provider directory, billing, incentive payments, clinical coverage policy updates, and more. The procedure code list below includes NP, PA and CNM taxonomies that now can be billed through NCTracks. (Also known as Beneficiary.). Adjustments can be filed up to 18 months following the adjudication of the original claim. The Ombudsman will also investigate and address complaints of alleged maladministration or violations of rights against the health plans. Please refer to checkwrite schedules available on NCTrack's Providers page under Quick Links for cut-off timing for submitted claims. Documents. It could also be that this provider is requiring a legacy ID. FY22 DMH BP Hierarchy. Notes: Use code 16 with appropriate claim payment remark code. Recipients must be eligible under one or more of the programs covered by the Divisions of the N.C. Department of Health and Human Services supported by NCTracks. PROVIDERS - Click on the Providers tab above to enter the Provider Portal. <> Although there are many available, the following fact sheets will be most useful for Managed Care go-live and can be found on theFact Sheet page: In addition to the DHHS Combined PHP Quick Reference Guide, NC Medicaids Managed Care Prepaid Health Plans (PHPs) created quick reference guides to include the most current and comprehensive information for providers. The Medicaid Contact Center isdedicated to assisting with inquiries regardingenrollment, claim status, recipient eligibility and other information neededbyprovidersto support their service toNCDHHS recipients. NC Department of Health and Human Services A Trading Partner Agreement (TPA), defined in 45 CFR 160.163 of the transaction and code set rule, is a contract between parties who have chosen to exchange information electronically. The ordering provider is responsible for obtaining PA; however, any provider can request PA when necessary. Reversal of a paid claim, either at the provider's request or as part of an automated recoupment. stream 282N00000X and 3112A0620X). Please allow 5 business days for Liberty Healthcare to research your request. Therabill Support Specialist 1 year ago Updated Follow The payer is indicating that either the NPI that you entered for the billing provider or rendering provider is not an NPI that they have on file. For more information on PA status codes, see the Prior Approval FAQs. It will save you valuable time if you verify the following information when encountering issues trying to bill for PCS: Via NCTracks Provider Portal or by calling 1-800-688-6696. Visit RelayNCfor information about TTY services. This table of codes are the allowable POS for billing G9919. Newly identified codes will be addressed as they are received by theNC MedicaidClinical section. 9 0 obj Welcome to NCTracks, the multi-payer Medicaid Management Information System for the N.C. Department of Health and Human Services (N.C. DHHS). A. It has three separate portals for specific internet access to different sectors of the business: Providers, Recipients and internal operations needs. % m7lcD13r}y`z7l^x{p-R4%S,nM[VHD8- tu^9|NGjQ\#hQ#iJDnrkv. A lock icon or https:// means youve safely connected to the official website. 2 0 obj This status indicates your Prior Approval (PA) is still under review. endstream endobj startxref NC Department of Health and Human Services d4-L+_ocHkI.J`zF8;|[&^#)(Wq'ld\Ks0UM[o/6r1-=$_7Ig05J_ P5-I1(1TsAs4xZjez(OB)Z.VpE!.faM}Mqy W2i)U7xo)> R=q[ Prior Approval (a.k.a. <> endobj Prior approval is for medical approval only and must be obtained before rendering a service, product or procedure that requires prior approval. 132 - Entity's Medicaid provider id. JFIF ` ` C endobj Likewise, responses may also be delivered through either email or by phone. The system-assigned number used to track a claim throughout the processing steps in NCTracks. To learn more, view our full privacy policy. To use this new tool: More information about the NC Medicaid Help Center is available here. This guide will assist providers with direction on how to enter primary payer information such as CARCs, CAGCs and the adjustment amount. Retroactive prior approval is considered when a beneficiary, who does not have Medicaid coverage at the time of the procedure, is later approved for Medicaid with a retroactive eligibility date. This allows a claim to be corrected and processed without being resubmitted. The Provider Ombudsman contact information can be found in each health plans Provider Manual linked on the Health Plan Contacts and Resources Page. 0 These denials are then re-adjudicated by Vaya without action required from the provider. A claim transaction that changes the payment amount and/or units of service of a previously paid claim. endobj NC Medicaid has checkwrites 50 weeks of the calendar year no checkwrites occur the week of June 30 and the week of Christmas. x[oInCkzf$3v| *\H#W=/n+k _nyZ}j>~d_-|]_=7/frxzz\F#6M//x/qfI[_^{,// e)[>]^3T=g-csx?//El~7eWNKxvOXFJM[n*L%Q3 DaL[~\ NCTracks Contact Center Each health plan has a grievance and appeal process for providers, separate from the process for beneficiaries, which can be found in each health plans Provider Manual, linked on the Health Plan Contacts and Resources Page. To Get A National Provider Identifier (NPI): Did you complete a service plan for the most current assessment for the beneficiary? endstream EFT is the electronic exchange of money from one financial institutionaccount to another through computer-based systems. ORHCC is part of the N.C. Department of Health and Human Services supported by NCTracks. Federal regulations that govern the Medicaid program under Title XIX (19) of the Social Security Act. DHHS currently has eight LME-MCOs operating under the 1915 b/c Waiver. If contracting with health plans through a Clinically Integrated Network (CIN), providers should reach out to their CIN to resolve. NCTracks staff from provider enrollment, provider relations, claims, and prior approval will be available to assist NC providers with questions or concerns regarding NCTracks. The procedure code list below includes NP, PA and CNM taxonomies that now can be billed through NCTracks. xmo6wR|T+27b/4[q4R&i)w'IHe/hw$0]fG'8X,],L}w}{H 'p1 llv>l+M-:>`.C$p}9rLUxi>-f g2d-4`lt KvpnY8A>J&U[**xXCeh}UZ>HF Medicaid is the payer of last resort. Once service records are updated, providers should receive payment at the previous level of service for the duration of the appeal process. Additional benefits include enhanced behavioral health services, Early Periodic Screening, Diagnosis and Treatment (EPSDT) services and non-emergency medical transportation (NEMT). NCTracks is updating the claims processing system as inappropriately denied codes are received. The PCS Provider shall provide a qualified and experienced RN, or other professional as specified in licensure rules to supervise personal care services and write or adjust the new weekly POC so that it can be implemented as soon as the new service level is effective. endobj For more information on PA status codes, see the Prior Approval FAQs. Entity's National Provider Identifier (NPI). An official website of the State of North Carolina, Mental Health, Developmental Disabilities, and Substance Abuse, Office Of Minority Health And Health Disparities, Services for the Deaf and the Hard of Hearing, Mental Health, Development Disabilities and Substance Abuse Services, FY22_DMH Service Array with COVID-19 Services.xlsx. Customer Service Agents are available to answer questions at this toll-free number:Phone: 800-688-6696. endobj Theprovider who referred the patient for the service specified on the submitted claim.
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