Thank you for taking the time to provide feedback Constance.Were sorry your shopping experience didnt go as you expected. I love both items.But, I personally believe that your prices should semi-negotiable. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? (Last year, a buyer picked up a rare $1.1 million Kashmir sapphire ring.) Mar 28, 2023. Email this Business. Mindy McCortney She was a former HSN host (before I started watching). We're sorry that wasn't your experience.I'm glad we were able to discuss the issue and resolve your situation. I HAD PURCHASED A GEM STONE, ( CUSHION CUT ), WHEN I RECIEVED THE PKG, I OPENED IT IMMEDIATELY, NOTICED THERE WAS A SMALL CHIP ALONG THE EDGE, REPORTED THE PROBLEM, WAS TOLD TO SEND THE STONE BACK, THEY CAME TO THE CONCLUSION THAT IT WAS AN INCLUSION, AND THAT I WOULD NOT BE CREDITED THE COST OF SHIPPING, ( TO & FROM ), A TOTAL OF $70.00. Fortunately, Hauser said, there was never a mass outbreak. NEVER. The focus is squarely on the jewelry and gems, typically on a rotating display. Good looking and very funny he often remarked about his wife Lindas lasagna. Add to Wish List. Update 10/10/2018: In 2013, Pamela debut a diamond jewelry line at JTV. I had no issue with the quality of the items I purchased. They do not sell estate pieces.I like knowing what I am buying & with GSN, I don't know if stones are untreated nor the color clarity of diamonds. There were times we thought we were very close to not going live on a show, Hauser said. 3259 Duluth Highway 120. It's not necessary to go through the whole experience, but suffice it to say, their accounting department dug its heels in and refused to admit they were being completely unreasonable. I reserve the right to change my mind and shop with small business owners on other platforms instead. She told me the sizing of my ring would be 2 to 4 weeks, which I expected. This review was chosen algorithmically as the most valued customer feedback. Shopping & Retail Georgia linktr.ee/gemshopping Joined February 2009. There was a pendant that Wes tried to mention at the beginning of the turntable, but was quietly Shushed by the KALLATI vendor, Skip. Cheryl is now on another gems show, AVC I think it is. Pay close attention and if you see a stone missing ask them to put in a new stone but it could take away from the value of the old piece. Lots of hosts were let go there :(. We take pride in our packaging and timely delivery, as customer satisfaction is our top priority. The Q certainly has gone through a lot of them. I used to shop with you a lot but have changed to TVON because;Free shippingFree sizingUnsurpassed quality-they only use VS2 diamonds in setting, they only sell all natural unheated stones & I can request an appraisal from AIGL at the time of purchase which costs an additional $20. This whole matter concerned a rather small amount of money, but she was determined to find a solution. It goes against our guidelines to offer incentives for reviews. We use dedicated people and clever technology to safeguard our platform. We take customer feedback seriously and look to it as a way to grow stronger and increase customer satisfaction.We center everything we do around creating an amazing shopping experience for jewelry and gemstone collectors. I promise if you try them once you will never go anywhere else. They even began dabbling outside the gem world, with luxury handbags adding $400,000 to the top line. Alan jokes that Hunter kicked Eric and Bryan off the set! 1997-2023 Gem Shopping Network. As a host you are judge by the hour on sales. Katina Forte She was the host at the QVC Mall of America store in Minnesota! The brilliant cut Montana sapphire earrings I purchased are prettier in person than the photos on the website. I feel like I've learned a lot about jewelry and gems - I find it so interesting. They have a terrible return policy. November 29th I ordered from Gem-Nice on a flash sale $27.98 cast iron cooking set in blue. Pam, Wes, the late Bill Fahey (loved him), and my fav Charla were all fired. She left to do a big time TV show only to never be heard from again!!! 26% of Gem Shopping Network employees are Black or African American. Date of experience: March 21, 2022. I filed a complaint through my credit card company and also arranged a payment plan to help me due to the unforeseen financial situation. I enjoy many of the shows, the show hosts are great too. Its very much on purpose, said Eduardo Hauser, chief executive officer, who joined the network a year ago. Ashleigh said they hadnt noticed before (but its recorded, and they had) but she could offer free shipping to help compensate for the mistake. :) November 3, 2010 at 10:52 pm EST #109221. love2shop. Its revenues do not go into building a fancy production. Dont be upset if someone grabs a piece that you want. So if GSN sells 20 items in an hour, thats a good hour. Ok, I got some! Viewing 5 posts - 1 through 5 (of 5 total). When I was contacted I was told the necklace would be sent out immediately and overnight. In other words, ti be able to bid on! I refused and said the deal should be honored. Hunter received a Bachelor of Applied Science degree from East Texas Baptist University and a Diamond Certification and Colored Gemstone . :). Common knowledge your jewelry is marked up at LEAST 800% over what is normally charged; even at a pawn shop. Update 10/10/2018: From 2013-present, Mindy transitioned into real estate and sales. All rights reserved. She later resurfaced with a clothing line on HSN (not anymore), and now her line is offered on ShopNBC and Canadas TSC network. Kathy left QVC with plans for her own own talk show; bummer that did not happen. Since most of the rings need to be re-sized before they deliver them to the customer, GSN employs several in-house bench jewelers. Update 10/10/2018: Judy worked with Paul when he had his Gem Insider line at ShopNBC / Evine, including playing videographer on his gem hunts. A $10,000 dollar hard earned lesson. I just love Gem shopping. Customer service topnotch. BBB Business Profiles may not be reproduced for sales or promotional purposes. Clearly this was a hostile decision toward me because I had filed a legitimate complaint. Shipping isnt much at all and I get my item with in a week. They sold jewelries together! Rodney Ho writes about entertainment for The Atlanta Journal-Constitution including TV, radio, film, comedy and all things in between. I was so disappointed when they were released a year or two ago from ShopNBC when ShopNBC did a round of lay-offs (???). There has been an instance where I Won an Auction for a .34 ct Center pink diamond and Baguettes ring but did NOT receive a .34ct Center, I y got a.28 ct from Mike and Deanna and Jewelry Extravaganza. Seems there was a problem sizing one item in the order and no one contacted me. Larry Muzzy was on HSN for a long time, then vanished one day. To participate, please Log In or Register. Duluth, GA 30096-3652. Gem Shopping Network. Steve Cardone Live television show host at The Official Gem Shopping Network Lilburn, GA. Steve Cardone Charlotte, NC. Submit a complaint and get your issue resolved. That's impossible as the postal service does not deliver at NIGHT! Happy reading! We're delighted that you find our jewelry stunning and hope that you will continue to enjoy it for years to come. Kim Parrish She is beautiful! It shows our efforts to make customers happy continue to be successful.For 25 years, our team of expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is cause for celebration.Were excited you agree and look forward to serving you again! Thank you again for choosing our shop, it means the world to us! Since I only started watching HSN a lot in the last year, and a sprinkling of ShopNBC throughout the last 10 years Im going to go with my QVC knowledge! I used to be an avid Jewelry Television watcher until they fired Graduate Gemologists, Nicole Richards and Cheryl Ells. My entire experience was a good one. Were happy you recognized our hard work towards creating a great customer experience. Id be remiss if I didnt mention the LATE Bill Fahey on SNBC. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Contact Information. Then there was the unfortunate and UNFORGIVABLE firing of Charla Rines. Awful, just awful. You will NEVER get my current address this home is paid for; and the rental next door? Gem shopping network, I watch this when i want a good laugh, first after the constant BS you have the WOW boy Brian, every other sentence has a wow in it, who does this, and Hunter with the most terrible voice one must get past just to listen to the so called bargains.All the screaming these so called men, selling women's jewelry, why can they not leave that to women and go out and get a MAN'S job.I can not believe they keep these lying little people there in place of who they should have selling.I myself would watch more but i just can not stand those fools on the show ! Were definitely able to move product quicker [than through retail], and the customers are loyal.. If I have to send it back, I call give the information, they give me a number and its done, no hassle. Yvonne L. Wilson Cain. Gem Shopping Network is an enormous scam. Christa Pitt I thought Christa was a very interesting one and I think she started about the same time as Laurie Shore. Although the privately held company does not reveal annual revenues, GSN now has more than 130 employees and is projecting its best year ever. Ms. Latrish Woods, Customer Service Manager. Our goal is to help guide jewelry buyers to the best purchases. For 25 years, every item has been hand-inspected before shipment to ensure our top-quality standards get delivered in every box. Gem Shopping Network 32K views Streamed 3 years ago Giant Jadeite Rings, Opals, Emeralds, Pink Diamonds & more! We appreciate your business and value you as a customer. This comment was posted by a verified customer. Hauser said an average of 5,000 households are watching at any given time, based on Comscore data, but the number varies wildly depending on the time of day. Find out how we combat fake reviews. The store will not work correctly in the case when cookies are disabled. another host name Patrick. " BUYER BEWARE " International Association of Better Business Bureaus. Extra attention to safety of gems in packaging and accompanying documents impressive. I dont know most of the names I guess I did not watch shopping tv yet then. with an American flag in the background. Terri is a former HSN host and so is her husband, Tom Wise. Years after playing QVC host, Kathy brought a fashion line to HSN and later a jewelry line called La Vintage to QVC. 1997-2023 Gem Shopping Network. Should you return an item you will wait and wait and wait for your credit card to be credited for the return. A native New Yorker, he has covered education at The Virginian-Pilot, small business for The Wall Street Journal and a host of beats at the AJC over 20-plus years. Thanks for a well run fast moving presentation. Tweets & replies. I have NEVER had a problem with Gem Shopping; in fact, they gladly accepted a pair of earrings that broke a year after I purchased them. Thanks again. Gem Shopping Network. Anyone can write a Trustpilot review. BORING!!! Over 1 million items sold, all hand inspected. The diamond necklace I ordered was no where what they showed on the TV. I purchased many items with full intent to keep them so I did not realize that their return policy required calling within 7 days of receipt to get a return authorization number even if you intend to keep items. Refused me a refund. I have an awful memory for personal things! I loved watching them and they left the channel I think about a year ago. It was very cute! Steve Cardone Manager - Rail Fleet at Covia Trumbull, Connecticut, United States 1K followers 500+ connections Join to view profile Covia Brown University Company Website About Specialties:. I thanked the sales rep and informed them there are plenty of other places to shop and if they don't want my business, I am glad to go elsewhere. We appreciate your support and look forward to serving you again in the future! The quality is second to none. I have been waiting and waiting and you never showed the ring I wanted. And while millions of people are now just watching streaming services and have cut the cord, the typical older, female GSN viewer is a late adapter so that, Hauser said, will buy them some time. GSN received their money, I kept my items, and my temporary financial situation resolved. The nerve! Just saw Terri Toner on HSN with some zipper gizmo. Ill keep buying from GSN, but having a geology background and no duress over the accounting practices that might affect some, but I will Not Support vendors who discredit GSN and their viewership. She was also the 2015 Special Olympics World Games Los Angeles host in 2015! The product is insured; if you dont like it, you can return it, and theres no restocking fee.. From the movie Pretty Woman, Big mistakeHUGE! We also ensure all reviews are published without moderation. Read 1 more review about Gem Shopping Network. View Steve Cardone's profile on LinkedIn, the world's largest professional community. But she seems to be involved in voiceover work before the Q. Update 10/10/2018: Davinia has a successful career as an illustrator and voice-over artist. Thanks again for choosing GSN, and we look forward to serving you in the future! He used to host in the AM with this girl with brunette hair who was real stuffy. You lost sales because of this. Jewelry is stunning. Awesome prices. that cost another $ 150.00, plus 2 day air and insurance, cost another $ 62.00, it was signed for last week, no refund yet. CB Jewelry & Watches Gem Shopping Network Gem Shopping Network reviews & complaints Gem Shopping Network Customer Support: Poor Performance 7 Resolved 16 Unresolved 30% of 23 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Thanks so much for your feedback! Hello CK. 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Update 10/10/2018: Since 2010, Bob produces theatrical stage performances. See his filmography at IMDB. Beverly Hills Estate is the vendor I look forward to the most and their pieces are always perfection. BBB is here to help. Apple TV. BBB Business Profiles generally cover a three-year reporting period. He is throwing out superlative adjectives with abandon: Amazing! Unbelievable! Absolutely gorgeous!. Gem Shopping Network - titanium diamond flower ring. Mike Rowe Now this one I remember because of recent posts that we have on him! I LOVED watching them! But he plans to offer more Amazon-style buying options in 2021. Thank you for your feedback Sue.Were happy that you had such a good experience shopping with us. She is always pleasant with a big smile! I was shocked! Those vendors purchase jewelry from estate sales or closeouts or create the jewelry themselves. Our prices are carefully set to ensure that we provide our customers with high-quality items without compromising on our commitment to excellent customer service. We're so glad to hear that you love your brilliant cut Montana sapphire earrings! I used to watch it too, ordered some stuff but found I had to return more than I kept as the quality was poor. Customer service is great, Askew said. We take our commitment to the jewelry and gemstone collectors that use our platforms seriously and strive to make every purchase a cause for celebration. Made me feel so bad, the next day i received a diamond ring i ordered and did not like and kept it anyway because i did not want to call! GSN likes to keep inventory fresh, using about 35 active vendors at any given time. On any given day, they sell 70 different types of gemstones. Thinking, thinking, processing. I have to think of this Im sure others will have memories better than I do. Astonishingly, I received it within 5 days of the purchase. Companies can ask for reviews via automatic invitations. No necklace or email saying it shipped. Website user friendly. Once it's gone, it's gone. I got my ring today and it is lovely! :) It gives me an impression of what they were like on air :D. Im going to come back to this thread with my list of former hosts! It's fantastic to hear that you are satisfied with our secure shipping and trust us for your shopping needs. Terri is a former HSN host and so is her husband, Tom Wise. Wish I could afford to be a good customer of theirs :D. To participate, please Log In or Register. The Duluth-based company has been around 23 years. This complaint was posted by a verified customer. Even though I was well within 30 days of purchase, they refused to let me return the items despite my explanations. It notes the natural, untreated stone & VS2 diamonds. Same with HSN. If you see it and like it, buy it! MY REVIEW FOR GEM SHOPPING NETWORK. This will surely increase the credibility of your complaint. JavaScript seems to be disabled in your browser. I became a gemologist which is a skill I'm not sure I'll ever use again but I am an expert on jewelery. :D. Im working on it-OK another hostshe left a couple yrs back from Q she had been pregnant-It seemed to me she was mostly on later in the evening , tall, I thought beautiful her last name was Mc-Something maybe, and she was so sweet soundingAll of a sudden she was goneno fanfare. It was a very good experience. I seriously slowed down my purchasing and viewing due to that. When you call their so called customer service you will get the run around big time. She is a certified aerobics instructor and she also does voice over and informercial work. Can anybody remember her??? Over 130,000 satisfied customers with a 4.8 Google rating. Im a GIA grad and she SURE isnt a jewelry expert!!! I was so pleasantly surprised that it only took a couple days. I purchased 2 rings, one returned within the time frame, the second was a $ 1700.00 that I paid 46.00 for them to ship to me, I needed foot surgery and didn't make the time frame, I was told by a customer service rep, that she was very upset that I wanted to return the ring when I took it to a GIA Gemologist that stated the retail might be at best $700.00, I was transferred to another rep, that stated " I just Googled a vintage 1 carat ring, and yours looks much nicer and its selling for 1440.00, yours is 4.26 carats plus .46 points of diamonds" . Overall, heat experience! I would NEVER shop with them again because of their shabby treatment of me and lack of concern for a situation that was totally resolved with no loss to them. There are many, many more but I dont want to hog up the thread, so its your turn. Can you IMAGINE!? Today is January 24 and the delivery confirmation receipt shows that they received the package on January 9. I have not received a reply from the seller about the order. Copyright 2023 TV Shopping Queens All Rights Reserved. LIVE NOW. Some customers send in photos and have jewelry custom made by GSN. This is unusual, and your review will help us improve and strengthen our customer experience.Please let us know if you need anything else! For a short time she was a HSN host but now she has her own clothing line on ShopNBC. Dave King He was with QVC for about 14 years, mainly for late night and morning shows. Your order has shipped and scheduled to arrive today. I will never see the merchandise. ;)And THEN there was the class action lawsuit because they over-hyped and misrepresented Red and Green Labradorite as untreated stones, even going as far as to state that the Red version was the Official Stone of the Winter Games in China!!!ENOUGH! Seriously? What I've had to do is file a complaint with my credit card company to finally get a refund. I am learning so much from this thread! Thank you again for choosing our company and for sharing your positive experience with others. Update 10/10/2018: Katina was with Evine between 2004-2012. For over 25 years, Gem Shopping Network has delivered the highest-quality, colored gemstones and fine jewelry to our customers. Heres to many happy returns to our platforms! This is not for the person looking to buy costume jewelry. The prices are reasonable the products are quality. But the jewelry sure is So Pretty, as Amy with her lovely handbags will attest. When will I get my Georgia tax rebate for 2023? Brassy and hilarious. It shows our efforts to make customers happy continue to be successful.For 25 years, our team of expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is cause for celebration.Were excited you agree and look forward to serving you again! Host at Shop LC . No idea what happened to her and cant find any current updates on her online! Items 1 - 30 of 1636. Everything we sell on our platforms is hand-selected and inspected by an expert team of gemologists, then delivered to your doorstep with a 30-day return policy. And yes, it takes quite a long time to get our accounts reimbursed-minus shipping ( which We paid for at time of order) Also, the Accounting Dept. As a matter of policy, BBB does not endorse any product, service or business. Gem Shopping Network 24/7 Live Stream Gem Shopping Network 34 watching LIVE Mix - Gem Shopping Network More from this channel for you Fabulous resale re-opens its doors for. And thenmy ALL TIME FAV on JTVNicole Richards a Graduate Gemologist who was sadly fired!!! The complaint has been investigated and resolved to the customer's satisfaction. will charge my husbands saved cc accts, as well as my cc until eventually one charge will drop off, or they will split up the order charges amongst different saved cards at their own discretion. They quickly and efficiently accepted them and offered repair, replacement or refund.
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