stubhub tickets not available until day before stubhub tickets not available until day before

Gather all the information you have on the purchase. I understand you offer guarantee, but I want to make sure I can actually get into the show. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Call toll-free from the U.S. or Canada, or chat online with support. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. This is based on when the seller told us they'd have the tickets. The Ascent does not cover all offers on the market. Seems like nothing but questions on this site with no answers. In most cases, tickets arent issued until 24 hours before the event. Re: Selling tickets with delivery delay. Why does it out that date if closer to 24 hours? i have enough stress in my life as is, just want to sort this out and be done with stubhub. Called them and they said oh well, no refund. I said I sold my tickets already. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! Or, you might use StubHub to try to score tickets to an otherwise sold-out event. This info is used to verify your account. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. All Rights Reserved. Original review: April 16, 2023. You will enter your community username and new password and done! All rights reserved. Customer service all the way to your seat, 2000-2022 StubHub. Be the first one to find this review helpful. You may not get them until just before that date. But it won't charge you a fee just to list your tickets, so there's no risk there. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. Also, who has a printer sitting around in the room when they travel? Some teams, venues, or artists put delivery delayson tickets issued to original buyers. MLB is partnered up with Stubhub's and is fully integrated with them. It would have cost me 1300 for the same ones had I waited any longer. As this date approaches, you don't need to contact us. Yes Hell they got there money so send the tickets. 1. We are changing the way you register and sign-in to the StubHub Community. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? I was then sure I was going to get hosed. Upon reading these reviews I became stressed out and felt like I may have made bad decision. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. Re: Tickets wont arrive until concert date. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. and we would be screwed. My tickets for sale have other benefits that I can't put in listing. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub will deduct a fee from tickets you manage to sell through its site. Danielle is the author of this solution article. Support does not answer, there is no cancellation\refund option on the order page. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. Why would seller unnecessarily delay ticket delivery? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I am in the same boat. Is this just an excuse to try and scam that they can't send right away? I would like to draw public attention to this incident, I think this is not the first case of cheating this site. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. What Types of Homeowners Insurance Policies Are Available? This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Use of this website signifies your agreement to our, / Understanding your order's delivery status. And if so, you may be curious about StubHub if you've never used it before. This company will not make things right, do not use this site. I am listing mobile Yankees tickets from Ticketmaster. Seller Beware!!!! Explain your case the best you can. And so if you wait until you're within a few days of a given event, you might snag a great deal. Some teams, venues, or artists put delivery delays. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. All Rights Reserved. New to StubHub? This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. It may be close to the event due to ticket delivery delays. Leonard of Los Angeles, CA Verified Reviewer. Once we got into the venue we were told we had no seats that it was general admission. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. StubHub is a great source for concert and sporting event tickets. I was told 4/11 they escalated my payment and I would get it in 24 hours. This is why we do not list the specific seat #'s on our listings. Musicians can get sick and sporting events can get canceled. Help us improve this article with your feedback. No. Privacy Policy. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Sure you have guarantee against fraud, but that's not the point. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. Privacy Policy. So buyer beware. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. We keep track of all orders and guarantee delivery by the date in your account. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Enjoy reading our tips and recommendations. Sometimes, events don't go off as planned. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. Here's what you need to know. Again, I did everything right. It is true we may not be able to replace your order as replacements do need to meet certain guidelines (availability, quantity, price, etc.) 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! My friends have had no issues using this as well. We can't ask them to send tickets earlier than the date in your order details. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. You will enter your community username and new password and done! The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. But when arrived no seats, they said I had general admission standing room only. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. After the switch, you will enter the email address you use to access the community in order to reset your password. They said they would provide a refund and small account credit. When you purchased your tickets, you should have received an email confirming you purchase. "Stubhub is saying they cannot refund buyers because sellers . Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. If I'm scheduling a flight cross country and paying for a room, etc and all I get is a refund, that sucks! Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Select 'Get tickets' then 'Track your ticket(s)' for tracking details. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. They will take your money then make you jump through hoops to get it back. Randy Miller | NJ Advance Media for NJ.com. In most cases, tickets aren't issued until 24 hours before the event. For more information, please see our "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I was also able to confirm that my sale had been moved from the Open category to the Completed category. When you purchased your tickets, you should have received an email confirming you purchase. If I'm on Disability, Can I Still Get a Loan? I will never use this company again and warn everyone I know to do the same. Not getting your tickets until the day of the event has become more common with venues. I received all 3 of my tickets 2 days after payment at the agreed price. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. I paid about $150 per ticket, including fees. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Rather, those fees can fluctuate based on factors such as ticket price and demand. Best Mortgage Lenders for First-Time Homebuyers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When that happens, you're guaranteed a full . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 08-05-2022 07:20 PM. Price wasn't my concern as long as I got them for her. The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. Help us improve this article with your feedback. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. Apparently sometimes it's out of their control. 03-25-2022 10:53 AM. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Nosebleeds were even more than what paid for pit tickets. So, option - wait to deliver at the last minute. Sellers often list tickets on StubHub weeks or months ahead of a given event. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." Cookie Notice When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. Thanks! Let us know if you have any other questions or concerns. If there were, we would look for replacements first and foremost as we want you at your event. I read the FAQ but don't understand it. What would be a reason for a seller to withhold tickets until night before the show? Stubhub does not allow the upload of barcodes upon listing so when they sell, you are required to upload the barcodes - which I did within a couple of hours. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. Chat with the representative until a refund has been issued. Any answers or advice is much appreciated. Here's what went down: If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Hey @PM444! Check out our pick for Best No Annual Fee Credit Card of 2023. The only way to complete mlb sales on Stubhub is by entering the barcodes. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. We value your privacy. Stubhub NEVER processed a refund and NEVER provided an account credit. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Yes I was on hold with customer service for two and a half hours . Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Did you find it helpful? Mobile app: Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. Unsubscribe at any time. As you might expect, StubHub charges a fee for its services. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. Wait for a StubHub representative to reach you. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. Get buying tips about Ticket Websites delivered to your inbox. Your sale will show as an open order in your Stubhub account. is there still hope i will get my ticket? UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. That means when you buy or sell tickets, they are only the intermediary. and our By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. Not a very cool market price wise but sometimes it's worth the artist and experience. OP the seller has until the "ready by" date. It is not in a seller's best interest to cause issues for a buyer at the same time. Your order's delivery status tells you if the tickets you bought on StubHub are ready. ook at the 'Ready' date in the order details. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. The event is today and I still don't have my tickets Print. . Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. I purchased 3 pit tickets totaling 530 dollars. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. In fact, this card is so good that our experts even use it personally. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Sometimes, events don't go off as planned. How do I know I can trust these reviews about StubHub? And if you're buying tickets, look at various sites to see which one has the best price. All Rights Reserved. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. Our content is intended to be used for general information purposes only. It should be when you pay for the tickets then the tickets should be sent .