I was told that the concern would be forwarded to the warehouse. After seeing all the reviews Im starting to worry I wont get a refund! DHL even sent us an email to forward to Fendi. Contact us via fax, email, or call to experience exceptional customer service. They say for their returns you only have 14 days..! Find out how we combat fake reviews. Anna is genuinely excellent to fendi. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I spoke with a Fendi representative to confirm what *** told me. Made with in Ukraine. The Governance & Compliance Division is made up of various areas of competence that ensure adherence to laws and procedures in different company environments. It had to be returned by Jan 4th or could not even exchange it. I contacted the Fendi store for a replacement. I was really hoping it will hv optional additional hook for sling belt attachment. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. I had to dispute this charge with my credit card company. Fendi The luxurious line up from Fendi Kids offers colorful cartoon prints, modern motifs and whimsical styles. It was something that was suppose to be attached to the purse but they never put it in her bag for her. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Wow. But nope. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Anyone can write a Trustpilot review. The item is clearly damaged. Founded in Ro. Don't buy from their boutiques, stick with the Department stores, they value our business. Our advisors are currently unavailable. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. Miscommunication and no updates , I will never order online from fendi again . Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. On 1stDibs, shop a range of Fendi Spy bags. They just keep sending the wrong paperwork to send back so DHL won't take it. We will reply to you as soon as possible. Chanel advisors are available to answer all your questions. I called to look into the matter. I would never use this company again. Customer Reviews are not used in the calculation of BBB Rating. Fendi replied on 10/26/22 there is a delay in their system on the refund and confirmed receipt of return. Well guide you through the process. We use dedicated people and clever technology to safeguard our platform. The item was returned and still havent received a refund after nearly 7 weeks. Good job fendi. I was told the item had not been received by them. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. Its day 26 since I ordered the product from Fendi online store still no updates on the order. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. But nope. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Surly that for Xmas they would have made this longer. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. After care is really bad. Our customer service hours are Monday through Friday, 9am to 6pm PST. I contacted the customer to say we had their parcel and asked if they had received ours. If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. DHL even sent us an email to forward to Fendi. 2023 Trustpilot, Inc. All rights reserved. Still no refund and still have the wrong parcel. I was give a web site to contact to voice my complaint which no longer exists. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. In order for the BBB to appropriately process your response, you MUST answer the question above. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. *. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). Sent in numerous pictures and have not recieved any responses. Fill in this form to send us an email. BBB Business Profiles are subject to change at any time. I immediately log on to the chat website report this to a customer service rep who told me they could not help and accused me of wearing too much jewelry and damaging the tights. I would never use this company again. For a better experience, please enable JavaScript in your browser before proceeding. It may not display this or other websites correctly. I purchased a pair of boots (online order), which arrived in less than perfect condition. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. I do not have a store near me and wanted to see the item in real life to make my decision. I bought many slides from high street fashion brands that lasted a lot longer than that. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Information provided by various external sources. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. I am demanding a full refund before resorting to litigation. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Bought a 2500 bag. Terrible customer service from a so called high end company. The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. That's the problem with all the bags becoming too expensive (over $1000) the designers are beginning to think that anyone can afford these bags and are not treating these purchases as big ticket items any more. My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. I purchased a hand beaded Baguette that cost me $2400. *. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. Bought a trench coat for 4000. Ive just called customer service as my phone ring socket suddenly broke last week. Its been almost two months since I placed this order and nothing is being done. Fill in this form to send us an email. Shopping Bag (0 items) The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. Anna is genuinely excellent to fendi. It became scratched and jewels had fallen out after just a few weeks. I have nothing. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. They keep promising to issue a credit note for online but it has not materialised. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. Wallet has aged a bit. Fendi is a registered trademark of Fendi. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. I asked them to send me proof of how I could have broken the coat and they refused. The store reached out to the client but, he didnt respond. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. All rights reserved. The item was received on 10/11/2022 at the warehouse. Bought a 2500 bag. I lodged a complaint about the quality of a Fendi product. Find a variety of Fendi bags on 1stDibs. *** completed their investigation on 10/26/2022. I was give a web site to contact to voice my complaint which no longer exists. They then informed me that my purchase was through a boutique and in fact NOT through the website, so I would not be issued a refund. How long had you possessed the bag when this happened? I bought a ring for my daughter that after a few months the coating had all come off and looked awful. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! You are using an out of date browser. Retrieve thousands of email addresses in single click without leaving your current tab. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. So it was sent back directly to the fendi even without reaching my address. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. ** **** filled the complaint with the BBB on December 6th 2022. One would guess that providing official proof of purchase info and images of said issue would prompt a response. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendis set of values around the world. Enter a name to find & verify an email >>> . The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. Miscommunication and no updates , I will never order online from fendi again . The service is available from Monday to Friday, 9am to 6pm AWST. Made in Italy. Really disappointed - will not be purchasing again. ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. Wallet has aged a bit. Enter a location to find the closest CHANEL stores Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Saturday: 10am-7pm EST. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. I was really hoping it will hv optional additional hook for sling belt attachment. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. Verification can help ensure real people write reviews about real companies. Its day 26 since I ordered the product from Fendi online store still no updates on the order. Sent damaged merchandise, accused of damaging the merchandise, treated rudely and talked down to, lied to and lied to again.
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