So, I went in store and ask to return them and buy them in store. Items received in the mail are eligible to be returned for free within 15 days of their delivery date, as long as they meet the return criteria specified above. If you are not satisfied with your purchase, we will gladly offer an even-dollar exchange for an alternate size or color of the same item. just watch and see. You can use the gift card to shop Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. I will use SFA or Nordstrom's until fixed. They forgot about social media that can make or break your business. Still for sale on the website. You can always return an item to any sales associate, whether you purchased it online or in person. I would rather shop at Saks Fifth Avenue any day of the week. I am concerned that you will not accept the return once the stores reopen, especially because it will most likely be after the 30-day return window. Your email address will not be published. Returns are accepted within 30 days of receipt. Mothers of the bride and groom beware - Neiman Marcus return policy is draconian and punitive. As per Neiman Marcus return policy, you can also return online purchases to a Neiman Marcus store. Any duty or taxes initially paid at time of purchase will also be the responsibility of the customer to file for reimbursement with Canada Border Services Agency. All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must included all original documentation. longer Neiman Marcus customer. Can IReturn a Neiman Marcus Item Without The BoxOr Original Package? This has been a very time wasting and confusing experience. can you not make this easy and simple like other retail shops? Perishable foods are not returnable. Is there a possibility that I can return it? Keep in mind that Neiman Marcus stores do not accept returns for items purchased at Bergdorf Goodman, Last Call, and Horchow stores. I am not sure that I understand your return policy. No return label So u might as well close your doors now! Customers can return items to Neiman Marcus either in-store or through the mail. If you did not retain the original commercial invoice, you will need to take your return to your local Postal Office and send back at your own expense to NM Direct, 123 Customer Way, Irving, TX 75039. 12:00 noon CT. 2 to 5 business days after shipping. To return a gift, request a gift return slip here. After 30 days - no refunds/exchanges/store credits- no exceptions. If we are unable to contact you after 15 days we will cancel your order and notify you of such cancellation. I was hesitant to shop here before after having had a negative experience in the past and I will NEVER shop here again. It is not as if I bought and returned stuff all the time; I don't typically buy from them and I certainly won't in the future. I have also purchased and returned handbags with Ms. Marante,and she has over a year old and used, no one in any store would return it. Bring the merchandise and either your return slip (if purchase was made online) or receipt (from in-store purchases) to any store sales associate. "it is unfortunate that Neiman Marcus must make this difficult decision." You should allow 10-14 days for processing a return once Neiman Marcus is in receipt of the returned items. According to Neiman Marcus Return Policy, within 6 weeks you should be credited with the refund. Now returns are so difficult I am closing my account. All items must be unworn, undamaged, and returned with any original packaging. I purchased a MOB dress several weeks after NM changed its return policy from 60 to 30 days. If you want to return an item you purchased in-store, then you should mail it back to the store where you purchased it. It's always your best bet to insure any packages you plan to return by mail just in case there are any issues. Then, when I returned an ordered item b/c it didn't fit in Dec. and asked for my money to be returned to my credit card, NM sent me a gift certificate for the returned item, to be used ONLY in their stores. I recieved a gift from my parents who live in another state,and yesterday i tried to exchange the shoes for my size. It's highly advisable toregister for a free Neiman Marcus accountwhich will provide easy access to your order history and information. These policies are subject to change. Please visit your nearest Neiman Marcus store for assistance or contact Customer Care. They claim it's because of the "high order volume" but I suspect the recent layoff of 5% of their workforce is the real reason. Jewelry and several brands of watches must be returned prior to 60 days. If you do so, you will be allowed to make a free return. Go back to including return sticker. They denied my request and I returned both pair. Visit this page to get your return slip. All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. I use isn't listed for returns!!!!!!! On a more optimistic note, Neiman Marcus does offer price protection for up to 10 days of purchase. This may serve as an alternative to your receipt. If your item does not meet the conditions outlined below, please visit your local Neiman Marcus store to conduct the exchange. Contact us! charge the original form of payment for the new item upon outgoing shipment. All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must include all original documentation. Neiman Marcus has a sliding scale on returns. Return of product disconnected requires bundling slip, unique receipt, and extra archives. This was an aggravating issue to facilitate the return as paperwork was missing. She didn't even look at the purchase I was rushing and presumed customer service take everything back first time I ever refused to return an item thought this is what they are there for. Please allow 3-4 weeks for your credit to be processed. I was visiting Houston for work & went to Neimans to return Chanel cosmetics that I did not like . l see by many other comments, that you are not favored by a lot of shoppers. The shoes are in their box, their gift box brand new, never worn, with tags and everything, they just don't get returns. We ask that you take special care when specifying initials or names, and if requested, the style and color of the personalization. Remember the item should be in original and salable condition. To avoid any confusion, please be sure you deface or cover the original shipping label. This is too cumbersome and cannot be done without going to a new website and downloading extra stuff from the internet. I bought a cle de peau lipgloss last week, it dried out my lips so bad. MAKE CERTAIN you get all the dust bags the paperwork or better yet just shop at SAKS. The SA made no mention of the policy change and there were no placards / signs posted to alert customers of the recent policy change. loads very fst ffor me on Safari. Here's how, Learn more about Budget Fashionista and editor/blogger Catherine Brock. I have a $6000 credit card with them so I spend a lot. There was a place that said I could contact them so I sent a note saying I was 78 years old and did not want to go to post office, or any place including fedex got a promt reply with a place I could click on to get a shipping label, which I did. Neiman Marcus and Bergdorf Goodman online are the same). I'm over them. Received it back with a note stating a new policy which is BS for I would not have paid postage. We ask that you not submit the same item more than one time in a 30-day period. My order was wrong. So sorry I ordered 2 pairs of shoes on my Neiman card.Sorry but will not be ordering again until it is revised simple as it once was!We live in a non-simple world and I can order many other places that makes MY life simple. This order arrived yesterday, and I thought I'd get it back quickly for Their business. Neiman Marcus online or catalog purchases may be returned to any Neiman Marcus store (excluding Last Call and CUSP stores). Once Neiman Marcus accepts your return you will receive your refund in the original form of payment. Click here to start your gift return using the order number. I placed an order on line and received it all defective. Shocking. I went to return an online purchase presuming I was in the 60 day return policy to be told it is now a 30 day return policy for online purchases! NORDSTROMS for IMPECCABLE CUSTOMER SERVICE..:):). By the time that I returned from my travels on Dec 17, the leather at the top of BOTH pockets was coming unsewn and appeared to be ripping. Never worm. Please allow 10-14 days for the processing of your return. ShopRunner is a convenient shopping option available on our site that offers its members free 2-day shipping and free return shipping on select items. dizchik. Neiman Marcus has a sliding scale on returns. When the $175.00 bottle of perfume arrived, the fragrance was totally different from both the sample and the tester in the store. 6-9-2018. I dont know why you changed your return policy. Returns 44. We want you to be completely happy with your order. For this reason, we are here to solve all your doubts regarding the returns or exchanges at Neiman Marcus. If you aren't able to create a return slip because you can't find your order number, then reach out to1-888-888-4757for assistance. NeimanMarcus.com will refund the purchase price, applicable duty and taxes directly to you when your return reaches our fulfillment center and is fully processed. Omg! Because your trust is important to us, we want you . You do pay for the return shipping, and Neiman Marcus recommends you have the shipment insured. Neiman Marcus isn't the sort of store where you're able to buy an item, wear it once, and expect a full return. I too feel that having to go to the computer to read endless paragraphs on what I have to do to return merchandise is beyond comprehension. You make it this difficult to return online purchases I stop shopping online. The inner tag fell off on the second day that I wore the jacket (which I placed in the pocket). So, I went to neiman palo alto today try to return the item due to its defective unit. Returns are accepted on . And yet there is absolutely nothing legitimately allowing them to prove that statement. Either directly reach out to your nearby store or return the items online by mail. I was told that the item which we returned for credit could be picked up in the store, since Mr. Randy Vines, Director of Loss Prevention at Renaissance Center denied the return, despite that the garment was defective and the garment was accepted for return by Dana Maurici, a department manager at the men's store. Never return to Neiman Marcus. There is a absolutely on a NM's receipt which would clearly state that cosmetics or fragrances can not be returned once they've been opened or used. STEP 3 Enclose the FedEx Commercial Invoice & NM Packing Slip in your shipping carton. Loved the perfume and decided to buy it conveniently online. Nowhere was it stated that an undefined number of returns would result in being refused as a customer. I called to resolve this and they said they don't know if they can. Neiman Marcus will not accept returns on products purchased at Bergdorf Goodman or Horchow stores. Any merchandise purchased at a Neiman Marcus store should be returned to a Neiman Marcus store. The Neiman Marcus return policy covers 30 days returns on both in-store and online purchases. Neiman Marcus advises allowing anywhere from 10 to 14 business days to process returns. Contact us 7 Days a week, 6 am to Midnight Central Time 1.888.774.2424 Email us. The following rules and restrictions apply: Click here to start your return and print your return slip using the order number. The shorts were quit expensive given the fact that they were manufactured in China. Your comment was sent and soon will be posted. Due to their reputation as a high-end retailer, Neiman Marcus is unable to recoup their losses by offering damaged or used items for resale. You don't seem to care about your elite clientele. Sales Division, 4121 Pinnacle Point Drive, Dallas, TX 75211. You will need this return slip to return items in store. found the same pair online on sale for $99. Return Within Amount of Credit, 0-60 days from receipt of merchandise 100% of purchase price, 61-120 days from receipt of merchandise 75% of purchase price, 121-180 days from receipt of merchandise 50% of purchase price, 181+ days from receipt of merchandise 0%, Sale and Last Call Online Clearance Merchandise. Please call us at 1-888-888-4757 for questions about your perishable items. I will use up the credit (it might take a few years) but I will NEVER purchase from them or their affiliates after the credit is used up. Bergdorf Goodman allows returns for 30-days after purchase. On the back of my packing slip, their return policy is very clear, and they processed my return exactly as they said they would. You are allowed to return any product to Bergdorf Goodman, providing it can be resold. If your quote has expired, you will need to resubmit your item on our quote request form. The most important thing to keep in mind is that Neiman Marcus issues Merchandise Credit Gift Cards rather than refunds on gift items. Well, I will "eat" this purchase this time because there is no point to auge. If an items correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. I left the store was to receive a phone call regarding my order. Banana Republic Return PolicyDillards Return PolicyDSW Return PolicyJ Crew Return PolicyLord and Taylor Return PolicyMarshalls Return PolicyModcloth ReturnsOld Navy ReturnsPayless Return PolicySaks Return PolicyUrban Outfitters Return PolicyWalgreens Return Policy. We work hard to ensure the accuracy of pricing on Neimanmarcus.com, but despite our best efforts, pricing errors may occur. The coat was huge and had to be returned. PetCo. You will be issued a gift card or a check if the purchase price was more than $2,000. If the original item is not returned within 30 days of exchange submission, you will be charged for the original item. Neiman Marcus will adjust the price if you buy something at regular price and then its discounted within 10 days of the purchase date. Special requests, including specification of carrier and/or future delivery dates, may include additional charges. Eligible items may be returned to a Neiman Marcus store for credit within 30 days of the delivery date. My family been shopping with them over 40 pluse year's, I will take my business elsewhere. Neiman Marcus customer service is stressing me out and leaves me questioning should I bring my business else where? Would never purchase online from NeimanMarcus again. I waited at the store for 30 minutes waiting for the person helping me to correct the mistake. I agree with her comment that within your financial means. In the last 2 months, I have had abysmal order and return service from NM. In order to retain any hope of a full refund, the item in question needs to be "salable." Neiman Marcus wants customers to be satisfied with their purchases, but sometimes this does not happen for one reason or another. NEIMAN MARCUS you're losing your way! I will not be a customer any longer. Returns without a packing slip are to be taken to the Customer Service department. I suggest the SA to notify the customers about the new cosmetic return policy as they purchased the products. My item was returned however I was furious. Due to air transportation restrictions and regulations, certain items considered hazardous materials are restricted to ground-only transport. But, she went on said that i can take this back but you will not get your money back. Does Kroger Take EBT? They are not customer friendly. I may not make any purchased or returns. Eligible merchandise may be returned FREE if received within 15 days of the delivery date; above exclusions apply. I will NEVER shop at Neiman Marcus again and vow to go on a social media campaign to alert other unsuspecting shoppers of its unfair and unreasonable return policy. After 30 days the offer will expire and disappear from your account. I traveled to Europe on Dec 6, 2017, and took the coat to wear while travelling. (told them we receive it. You will need this return slip to return items in store. Weeks later they charged my credit card WITHOUT my authorization and sent me the same, wrong bag. Too much of a pain to return. If you have any questions about the merchandise you received, please contact NeimanMarcus.com at 1(888) 888-4757. She took me serious and wouldn't let me return it. Please advise. It should still be in the same condition it was when you purchased it, complete with all the original tags and packaging. The sales associate will help you return eligible purchases. I received a Mac Jacobs ipad cover for Christmas which was purchased at King of Prussia. Can You please authorize a return for me? In-store purchases are eligible for return and exchange for 30 days from the original purchase date. We hope you enjoy your gifts from Neiman Marcus. I purchased a work dress in late 2020. doing your market research? I have been a customer of Neiman Marcus, Coral Gables for over two years and have service each time. Thats it. Return policy is ridiculous. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. i agree with all of your reviewers. Went to neiman marcus to return an item I bought 1 day ago unopened box perfect there were 5 people in customer service talking when I got there. I rather give my money to a business that appreciate you shopping with them. Total deadlock. I see by the range of remarks, that you are not paying attention to what your customers are saying. I was put on hold every time I needed an answer to a simple question. Request a Neiman Marcus Return via Online Chat. I can't afford to through away $550 bottle of La prairies. Must be returned within 30 days of receipt of merchandise. l see by many other comments, that you are not favored by a lot of shoppers. . Neiman Marcus. Can youreturn an online purchase to the store? If you use a SmartLabel, a fee will be deducted from your refund. Terrible customer service! Any return after 60 days will result in a reduction in the refunded amount. Clearly no one from corporate has read any of the negative comments below. We want you to be completely happy with your order. This is so complicated the shopper gives up. I requested that they request a signture because where I live I don't consider a secure area.Well I waited for my items to come never came, I call the store ask to speak to the associate she said they had shown that Fedex had delivered them, I asked was their a signature she said no because that was a busy week for the store they had forgotten.Well she called me back to let me know that they were going to replace the make-up, but Loss Prevention had decided that it would be good idea for me to drive in and pickup my make-up, which I said Fine, I just wanted my stuff that I paid for.Now I LIVE IN PALMDALE,Ca.Which is 60 miles one way ,that's the closest store to me.Is this normal policy? Neiman Marcus says to me " if you can buy it, you can return it in 30 days". I recieved the wrong color and had to exchange it. If dissatisfied with a purchase, simply return any item obtained at a Neiman Marcus store to any Neiman Marcus store. They sent me a different (inferior) bag from what I ordered. Got a defective bag from Neiman Marcus! Because your trust is important to us, we want you to be completely happy with every purchase. Return/exchange policies for specific items that do not apply to the above policy such as jewelry, fine art, etc., will be noted on the packing slip on that item. I think I need one size up for me to be more comfortable. Does Neiman Marcus accept returns without a receipt? And It Was Less Than 10days Later That I Tried To Return It .this Is A Retail Store I Would Love To See Go Out Of Business !!! If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. A return fee of $9.95 will apply for: all clearance items, all items returned after 15 days of delivery, and items marked as "Return Fees Apply." If you don't have an order number, please call 1-888-888-4757 for assistance. Total thieves. Returns are accepted within 30 days of receipt. Macy's I think it is 6 months. And they told me they could not refund after 30 days. Some have 15 days, others 30 and some 90 days. Premier Designers. Is it possible to return merchandise in store without a receipt? The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online, All fragrance and cosmetics returns must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. To ensure the proper handling of a return for merchandise with a retail value of $5,000 or more, please call 1-800-825-8255 extension 5740, Monday through Friday, 8:00AM to 8:00PM (CST) to arrange a special pick up. wow, maybe someone at Neiman's should read the comments here. If you do plan to make a purchase at Neiman Marcus, it's highly advised that you firstcreate a free Neiman Marcus accountonline or in store. As far as general service at Neiman's in Coral Gables, they are the best!!! if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Neiman Marcus allows its customers to return their purchases within 30 days. But is there any return commitment if the item or style doesnt fit you? The ReturnPolicy score is calculated based on several factors including: convenience, customer service, speed of refund, flexibility and users ratings. NEIMAN MARCUS DRACONIAN RETURN POLICY -BUYER BEWARE! For gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card in compliance with federal law. Credit for the return will not be issued in the store. So my experience very dissatisfied and I just wanted to share my experience. Overview. The remaining terms and conditions of the Neiman Marcus Return Policy will remain in effect. it's just a matter of time. There some customers such as myself who do not have access to a computer to print out a return label. STEP 6 Peel off the Shipper Receipt portion and retain for your records. Sometime I have problem with some skin care. Totally pissed off. If you are a frequent Neiman Marcus shopper, then the program is definitely worth checking out. This is the first time I had to return anything. as I normally do & it is shipped to me in another state. As an Amazon Associate, I earn from qualifying purchases. This has been a challenging year. These terms should, at least, be stated. It's always worth a shot at taking it to the store to find out, but just be aware that Neiman Marcus reserves the right to decide whether or not an item still qualifies as salable. Spend thousands of dollars on their beauty product. Service 68. Any merchandise opened no longer acceptable for return. This brand is now, sadly, dead. Note To get an easy return make sure to follow the steps and the rules that were mentioned in their respective sections. Perishable foods are not returnable. NEIMAN MARCUS DRACONIAN RETURN POLICY -BUYER BEWARE! With this new plan I will no longer be ordering from NM. i bought a pair of jeans for $168. They just ruined that store and turn it into a sears store degrading the clients that can shop there. how long it take for this refund? Because your trust is important to us, we want you to be completely happy with every purchase. A lt of times its vry difficult to et tt perfect balance btween usability nd visual appearance. Ship your item to: Sales Division, 123 Customer Way, Irving, TX 75039. FOR BEING A LOYAL NEIMAN CUSTOMER FOR 15 YEARS>> HELLO Merchandise submitted for return must be accompanied by the original packing slip in order for the Neiman Marcus store to accept it. Items you send back more than 15 days after the delivery date are subject to a $9.95 return fee. I told her that this is a beauty item therefore I'm returning it here. Use return slip; makes it easier and one wants to shop at NM. So when the lady ask if I had worn it, I said yes I have been wearing it for 8 months (the receipt) clearly showed it had been purchased barely 2 weeks prior. My skin is sensitive. Send Return-labels, not everyone has a printer, stressful to have to call for label. Please call us at 1.888.888.4757 for questions about your perishable items. I want prepaid label in the box AND 15 days for a return? 30 Days. That is a serious concern as this is the most important part of the device. If my skin had some reaction and I can't return. Neiman Marcus is a chain of luxury department stores known for offering high-end fashion products such as clothing, shoes, handbags, and accessories. Thread starter Layla76; Start date Apr 1, 2013; Forums. Make sure to include a copy of your sales receipt and/or return slip. They will be next to close brick and mortar store because I liked to go to the store and touch and feel. The Neiman Marcus customer service phone is1.888.888.4757and is available 7 days a week from 6 am to midnight CT. Due to cancellation of all travel plans this summer I would like to still return 2 pairs and cannot do it online as it says I am beyond the 30 days. Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Keep in mind that Neiman Marcus stores do not accept returns for items purchased at Bergdorf Goodman, Last Call, and Horchow stores. Horrible return process!! If an items correct price is lower than our stated price, we will charge you the lower amount when your order is shipped. I see by the range of remarks, that you are not paying attention to what your customers are saying. This can drive your customers crazy. The flexible return policy betas the reason for me to feel comfortable to buy their products. As part of its holiday return policy, Neiman Marcus offers extended refund periods. And yet very sales associate would wholeheartedly argue that that that's the case. $20. Went back to return the lipgloss today. Your return policy is ridiculous. You can return both online and in-store returns to your nearby Neiman Marcus store. I had bought a dress which didn't fit and thought I would return it upon my visit to South Florida. NM used to be a great place to shop. For any questions, use the comment section below. According to Neiman Marcus Return Policy, you cannot return a torn or damaged product. Will not shop on line again unless N.M. stops being soo efficient. I also use other affiliate links. Contact Number. Asked for a manager and she just said sorry. I noticed there was a crack on the plastic round the metal conductor. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online. I will not be ordering from catalog again! Neiman Marcus is known not only for its designer and luxury products but also for its high-end prices. also,get your customer service together and,the packaging service also. I went to the Boca Raton store and was told they do not accept Last Call Returns and I would have to go to the Sawgrass Outlet Last Call Store. I will NEVER shop here again!!! Online and catalog merchandise cannot be exchanged for merchandise in a Neiman Marcus store. Posted on Last updated: December 25, 2022. It is taking Neiman Marcus 14 days to fill an in-stock order these days. After 30 days - no refunds/exchanges/store credits- no exceptions. However, I was told it could not be done over the phone. Gift recipients will receive a Merchandise Credit Gift Card. Returns accepted within 30 days of purchase . Please allow 10-14 days for the processing of your return. The online return process is pushing me to Nordstrom.
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