Audley Travel and COVID. Your money is safe when you travel with us. Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. The hotels were perfectly picked to maximise our time. Simply Incredible! We absorbed the history that painted the cobblestone streets while watching the sunset . We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. We met other Audley travellers who were equally delighted with their trips. Best wishesAudley Travel USA. It did not disappoint. Another broken promise and bad experience. Entirely unprofessional. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. Start planning your next adventure with Audley. What are we paying Audley for? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. It goes against our guidelines to offer incentives for reviews. Audley Travel is a tour operator. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Hi Catherine, thank you so much for your review I'm so pleased you had a lovely Christmas and New Year with your family, in Vietnam. The destination is great. Harry listened to our interests and made suggestions as to what we might like to do. Thank you Isabelle and Audley Travel. The itinerary he arranged was perfect, listening to all of our likes and dislikes. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. I can highly recommend Mat for travel to Asia and Monty for travel to USA. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Best personal travel experience. Mark listened to what wed like to do whilst we were travelling and advised accordingly. We tailor our itineraries based on our clients requirements and our expertise, so it is disappointing to read the elements which did not live up to expectations. Your money is safe when you travel with us. However, when it came to the accommodations and level of service that we received from the locals at each of the lodging facilities in South Africa - it was a five-star experience. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. Hi RobertThank you for reaching out and sharing your great feedback with us. We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. They leave it up to the individual local services they contract with. We highly recommend this travel company. We were told that a refund of $402 will be made to the card used to pay the final balance and this was not completed either.11)From ******** neither the driver who took us to the airport nor the young lady who escorted us at the airport contacted us at any time. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. We put down our deposit and later paid off our trip totally. She organised a wonderful holiday for us with fantastic hotels and tours nothing was too much bother for her. It is the fault of the Audley process as a whole. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It was full of useless information, but lacking in facts that I needed. Both extremely knowledgeable, professional and patient! We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. Alice Geary has been fantastic to work with for our Brazil holiday. By Audley specialist Lee. The hard work was completed by our agent Ewan. Our trip could not have gone more smoothly! Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. Interested in a career in travel? They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. We can't thank her enough! However, for the fees paid the trip felt packaged and not custom. While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. Here are 8 tips for writing great reviews. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. Thank you for your recommendation too, it is much appreciated. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. View customer complaints of Audley Travel, BBB helps resolve disputes with the services or products a business provides. 9)The next hotel was at the Sea of Galilee. I suppose after getting $10k from you and us having no recourse they don't really care to follow-through or to ensure that we have a positive experience on our trip. We booked with Audley and they were fantastic until they had our money. We immediately sent pictures to Audley, but we were stuck with the wrong room. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. We did communicate with Audley representatives and they did offer 18% refund, nowhere near enough to compensate us. All of the tours, including helicopter trips and day cruises were excellent. Thank you Mat, thank you Audley. I have traveled most of the world in the last twenty years. I can highly recommend audley. BBB Business Profiles may not be reproduced for sales or promotional purposes. Dear MarilynThank you for sharing your kind comments with us. We will be using their services again. Nick did a great job of arranging everything with great hotels and tours. All the arrangements were super and we look forward to a future trip with Audley. 617-223-4500 Make an inquiry Jack Southeast Asia & USA Specialist Ian Southeast Asia Specialist Niall India, Nepal, Sri Lanka & Japan Specialist Request our brochure We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! Fortunately, the general manager of the resort took it upon himself to make our experience right. However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest and didn't want to spend our money there. Audley planned and arranged our trip to Singapore, New Zealand, Alice Geary has been fantastic to work with for our Brazil holiday. I can highly recommend audley. See the review above. We are quite fussy with our travel plans and yet nothing was too much trouble. 4 days ago. It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. Reply Report inappropriate content RickyShome London Level Contributor 11 posts 8 reviews Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. Dear ThomasThank you for taking the time to share your great feedback with us! recommended to friends for future bookings, Hi LGWelcome back home! Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. Call one of our experts or arrange a video appointment for ideas and advice. Subscribe to our e-newsletter for the latest travel updates and inspiration. We look forward to working with you in the future, on your next Audley adventure. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. Best wishesAudley Travel USA. With respect to Audley, I'm most disappointed in the lack of follow through in correcting or dealing with the unprofessional tour guide that we were stuck with for four days of our trip. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. We could not have put this together without Tamatha's knowledge and help. The Itinerary was Huge for twelve days. No. And so it proved to be!Malcom W our representative was excellent! Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. ****** knew we were here for the view and asked the hotel to switch us. Audley Travel have been around for quite a number of years, so imagine they are doing something right. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. We are delighted to hear how well Mat and his team handled everything for you. Thank You Hayley for an excellent trip, we will remember it for a long time to come. Subscribe to our e-newsletter for the latest travel updates and inspiration. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. We compared costs against other providers and they were competitive. hoping to re book straight away. You pay them to provide you with great experiences. How BBB Processes Complaints and Reviews, Better Business Bureau in Eastern MA, ME, RI & VT. BBB reports on known marketplace practices. Hi LizThank you for taking the time to share your kind comments with us. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. This is just another example of the lack of follow up Audley has. Travel the Audley Way We arrange trips to more than 80 destinations throughout the world and across each continent. helicopter tour, snorkel and sail tour, etc. However, after landing in New Delhi Audley's Indian business partner was in charge and we encountered numerous problems: unsatisfactory hotels, some of them truly horrible; communication problems . I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. Thank you so much! We will definately use them again in the future. From the first contact with Joanna Austin through to arriving home we could not have had a more thorough service. Hi TimThank you for taking the time to share your kind comments with us. That is why we contacted Audley Travel. Dear SandraThank you for sharing your wonderful experience with Audley Travel and for letting us know how much you enjoyed your trip to Laos, Vietnam, and Phu Quoc Island. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. How to make the most of your time in Yosemite International Womens Day: celebrating women in Our continued passion for creating meaningful trips is motivated by the tales you bring back from your travels, from the thrill of your first lion sighting to a meeting with the matriarch of a Thailand hill-tribe community. We finally booked Thailand with Mat and could not have been happier. Audley Travel is a tour operator. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia We can't thank her enough! Dear PeterThank you for taking the time to share your great feedback with us. We both have agreed that this trip to Bali is the best one yet of all our travels, thanks to Alix and the Audley team. We are due a full refund for this. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. Join our mailing list to receive the latest updates and travel inspiration, All prices are in USD unless otherwise stated, CST#2117258-40 | Fla. Expedia is an online travel agency founded by Microsoft in 2001. Due to the pandemic, we changed our holiday dates and destination three times. ****************** husband and I went to ******, *****, July *****, 2022. The world is a big, wide-open place, and making decisions can be difficult. Audley Travel flagged this review for containing harmful or illegal content.Read more. Great trip. I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. All the arrangements were super and we look forward to a future trip with Audley. Cannot recommend enough. A trip through Western Australia allows you to seamlessly blend delectable food, vibrant wines, and abundant wildlife experiences. Or perhaps embarking on a serene river cruise along the Nile or Mekong? We did not come to Audley to add to our stress but unfortunately that is what we got. This experience sparked my passion for travel and my love for different cultures. Any company that has been in this business as long as Audley should not have made this logistical mistake. Nick did a great job of arranging everything with Due to the pandemic, we changed our holiday dates and destination three times. The guides supplied throughout were very helpful and friendly and always there when needed. Call one of our experts or arrange a video appointment for ideas and advice. This is our third trip with Audley. From the journeys round the country with the train tickets and timetables all sorted, to the hotels and their staff, and our guides-all were excellent!Very many thanks Malcolm and Audley! Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. Find out how we combat fake reviews. Companies can ask for reviews via automatic invitations. This was a three train, two bus trip each way. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. This happened in ****** as well.7)The fact that this room was assigned to us along with the previously expressed disappointments we experienced made it clear to me that Audley does not have any one person taking responsibility to verify accommodations and arrangements. This rating has improved by 10% over the last 12 months. We had used the company on 4 occasions before and knew we could trust them. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. The guides were superb and took the extra time to answer my endless questions. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. We're delighted to hear how well Jenny & Kristine looked after you throughout. Hi LizThank you for taking the time to share your kind comments with us. Audley Travel flagged this review for containing harmful or illegal content.Read more. Elyssa kept in touch with us throughout our travels and shared her expertise along the way we were extremely pleased with the service she provided. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! Audley Travel insights Based on 7 survey responses What people like Ability to meet personal goals Feeling of personal appreciation Support from manager Areas for improvement Fair pay for job Overall satisfaction Energizing work tasks Great company Concierge (Former Employee) - Home Based - March 8, 2022 Enjoyed working here Reply from Audley Travel. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! My husband and I recently used Audley Travel for a trip to Australia and New Zealand. 2023 Trustpilot A/S. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! Nepal is a very special place, we loved it. Hi DavidThank you for sharing your great feedback with us, we are delighted to hear how well Joanna and the team looked after you. I returned last month from Japan and Vietnam. You could even opt for a thrilling swim with marine iguanas in the Galapagos. Delivering great client service is at the heart of what we do and are glad the team was able to resolve your concern to your satisfaction. I fell in love with Italy when my husband and I backpacked our way through central Italy. Hi TimThank you for taking the time to share your kind comments with us. How to find a good travel agent, Need to file a complaint? Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Hi DebbieThanks for taking the time to share your great feedback with us, we are thrilled to hear how well Natasha has looked after you. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. We are delighted to hear how well Mat and his team handled everything for you. The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. Both associates I dealt with were fantastic at their jobs. This was two days wasted of a twelve day trip. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. Hi FinnyBillThanks for taking the time to share your feedback with us. Read 5,650 Reviews. I signed up for Trustpilot just to write a review at how great this company was to work with even Having just been invited to a wedding in Japan and never having visited the country before, we We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. We would definitely travel with Audley again, it was worth every penny! We travelled in comfort, with attentive guides and drivers at every stop. Following your conversation with a manger we are pleased that we have resolved this matter for you directly. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. We already have our next vacation booked with Audley.