Failing to pay your bills isnt the only thing that will cause a card issuer to close your account. If my account is closed, I should be able to go in and get it. just received a letter from Citibank closing my account. Avoid selecting links in unsolicited text messages Instead, go directly to the company's website and fill out information there. It seems like even the most loyal customers get shut down. The first representative was nice, but when she transferred my call the next person immediately picked up, which I thought was odd. Please advise. Still haven't received my money from my account $20,000 yes - 2+0+0+0+0 (Never use the Remember Me feature on a public or shared computer.). Is there a class action lawsuit against this company? I only noticed because I logged into the account. They told me I would receive a check and a letter in 30 to 60 days", same here what you end up doing? Please use this option only if you have submitted KYC documents in the last six months. Never been late on a payment and the worst part no notification that they were doing this to me. It seems from all the posts that Citi is a major offender in doing this to its customers, no matter how perfect that customer has been or for how long. If the displayed address detail is correct click on, A confirmation window will be shown. When you perform sensitive or high risk online transactions, or if our controls determine that your login attempt may be unauthorized, Citi may send you a one-time-use . May be it's that or I don't know on what grounds they are doing this. cancelled mine too after 20 years + .Gave no explanation, Citibank just closed two Home Depot cards (25k), my simplicity card ($8650) and citi rewards ($3400). What you can do to protect yourself against Social Engineering: If you believe that you may have disclosed your personal or card details to a fraudster, please contact us immediately using the number on the back of your card. They keep putting you on hold. Then she told me your account is "under review" it's gonna take 24-48 hours to maybe unlock i told her what do u mean MAYBE ? Vladimir Fedorovich Anikeyev ( ) is the former ringleader of the anonymous group Shaltai Boltai. I will be filing with the BBB and attorney general's office in my state and the state of their incorporation. The interest rate doesn't matter to me since I usually pay it in full, but if they shut me down because they don't make enough money from me even though I spend a good chunk of money on their card, then that means there is something wrong with the bank and not with the consumer. What do I I do. They can even fake the URL that appears in the address field at the top of your browser window and the padlock that appears in the lower right corner. I have called 4 days in a row and I have not gotten an explaination. Reactivate Dormant Bank Account | Citibank India Totally down for a class action against them, who's in? Choose a User ID for Online Banking. You are leaving a Citi Website and going to a third party site. You can help protect yourself from fraud by familiarizing yourself with the many ways in which fraud can appear on your account, email, phone, or your computer. with the cash back though It was harder i tried to redeem it as direct deposit but the representitve told me since the account is closed you can't acces your cashback and it will be forfeited, I put down the phone and I tried through the automated system to send out a check and it worked i'm syill wiating for the check to arrive butit is still in the time frame of 7-10 business days I hope it will s how up, I filed a complaint with the Office Of The Comptroller Of Currency. Citibank blocked my new account. Once scanned, the app will automatically populate your card number. Until I received in my mail box in March 2018 a letter of accounts closed with a check for the balance of my accounts. Citibank blocked my account I'm not sure what that means but every time I log in the mobile app and check the status of my account is just says "account blocked" I called multiple times and they just say my account is under review and that it should be resolved in 24-48 hours. I just got a letter from them today closing my account! Hi Lynne! [censored]in BS I had over 5k and I cant touch nothing. did you ever get your money if so how long exactly did it take im in the same bot. I kept receiving the same kind of letter for 4, 5 months, kept calling the customer service upon reception of every letter, went to the branch at least 2 times and kept being told that everything was fine and that they was no reason to worry This is called Vishing and is a type of Internet phone scam. As an important account monitoring tool, these notifications allow a timely response for customers who did not make a change, and provide peace of mind for those who did initiate the change themselves. I can still access my account online and it shows the partial refund from Budget which results in a credit balance. They closed one account which had a late payment by one week. I have several disputes but small amount, total about ~$50 and why suddenly closed without let me know, its so weird. They check my credit and close my account and I've never been late or defaulted on any of my accounts. Citi says only North American cardholders were affected, though the tally of affected accounts has now jumped from about 200,000 to more than 360,000. that would love a good paying customer! I verified that 2 transaction were good. I called immediately again, and the woman this time took the number correctly and it went through. Apparently even though they closed the account, they kept the autopay feature running, so their system withdrew the past due payment, current min amount due plus an amount which was the missed payment fee for the prior month, for a closed account. I have called 4 days in a row and I have not gotten an explaination. I was costing citi too much money even though they made a fortune off the transaction fees. After a three of these letters and subsequent calls, they did close my checking account. Citi | Complaints | Better Business Bureau Profile Citi is not responsible for the products, services or facilities provided and/or owned by other companies. The customer service agent had very thick accents and I was barely able to understand. Never in default, late payments .. nothing .. loyal from 2004, if some one files a class action I'm in same thing happend to me, if theres a class action or youre planning to sue. I went to buy a money order for rent for 1k, transaction declined, got the notification saying do you approve this I clicked yea it's me and tried again after being prompted to try again, declined, so I called had the rep on the line with me they did some stuff on the computer then said try again, declined, they did more stuff on the computer and said try again, declined they then said I was over my monthly spending limit (wtf?) I'm also furious that they didn't tell me and declined a charge with CVS caremark and now I'm waiting on a script. upon clicking, focus moves to the search input field, https://online.citi.com/US/JRS/globalsearch/SearchAutoCompleteJsonP.do, Do Not Sell or Share My Personal Information. I didn't even receive notification! Never give your card PIN to anyone. They closed all my accounts too. Every time you sign-in to CitiManager, we display the date and time of your last visit and the device used to sign-in. I have been calling Citibank to find out why account was locked. A spoof, or fake, website will not be able to display your User ID. Customers with devices that support facial recognition also have the option of signing in using this feature. What does this have to do with Republicans!? Levins lawyers fought against extradition to the U.S., but their appeal was rejected by the House of Lords in June 1997. Key Takeaways. All I want is my money so that I can move on. We are still waiting on the letter but expect it to say business decision after reading comments here. The balance will be paid in a couple of months and I won't have to deal with them any more. Its been now 45 days 5-6 long hours call with them but no luck. I tried to take money out in the bank all they said was sorry its blocked due to fraud. When to the bank to find out the reason they said they don't have to give you a reason. Anywho I looked at my online account and my checking account just had a blocked status so I called in and after waiting on hold for twenty minutes they said they were closing my account and they would send me a check in 30-90 days. Did any of you get contacted by Card Services Support Unit of Citibank by chance asking you to verify your income source in regards to your credit card? No proper explaination. What else can I do ? Mistake! Since I could not use the no credit card, had to cancel and pay again for a new Budget rental agreement. Physical letters sent to your address may be getting returned and your account would have been placed in 'address confirmation pending' status for mutual protection. I went ahead and got a Wells Fargo Active Cash which is literally the same rewards as Citi Double Cash. Checked Citibank app and learned all 3 cards closed, including one with Costco membership. Spoke to a Keesha KYP7 id number, she was rude, she was mean, screaming at me and would not allow me to speak to a customer rep. New comments cannot be posted and votes cannot be cast. What the hell ! The term is often applied to a checking or savings account, or derivative trading, credit card, auto loan or brokerage account. The bank has also had trouble keeping track of the flow of illicit funds through its accounts. Banking customers were swindled out of more than 450m last year via push payment fraud, where people are tricked into transferring money online to a criminal who may even be posing as their bank,. If youve stopped making payments on your credit card, closing it may be the card issuers way of keeping you from making any more purchases. I have similar condition when 2 days ago I was filled up the gas in Costco Fullerton, CA. SBA Paycheck Protection Program Customers. I am sorry to hear this. I had been with them since 6 years and without any notification my card blocked and the credit limit removed. I just got a letter from Citi saying, with no advance notice or warning, that my account has been closed due to inactivity and that it will affect my credit score (currently 806, 808, and 813 FICO from the three respective credit agencies). When you perform sensitive or high risk online transactions, or if our controls determine that your login attempt may be unauthorized, Citi will send you a one-time-use passcode to verify your identity. I tried opening a Citibank Account Package about a month ago (it's a deposit $15k for a $300 bonus deal) over their website, but since Citi's IT is apparently complete garbage, the website just gave me inexplicable errors. I am cutting up the card and sending 1 peice a day to them, at a time. Now I have a "closed account" on my credit record, no thanks to Citibank! Now there is no button for credit score. Fraud transaction reported with clear all the detail 2 months back and citi bank not taken any action, Complete refund of my entire checking account, Citibank - incorrect reporting to credit bureaus, Citibank - Unacceptable behavior and business practice, Citibank - Approved loan, cash not received, comment of Bourbon Manor Bed and Breakfastwn. Citibank froze my account for suspicious activity on June 17th - Reddit Your account may be in 'Dormant' status due to inactivity in the account for more than 6 months. Approved in early March 2018 with $12, 500 credit limit. I was able to setup zelle on the Citibank app . Important Legal Disclosures & Information. Anyone have any idea how much this is going to lower my score? Nobody knows your accounts better than you. they are holding my funds they dont give me a valid reason my account was closed by them i call them but no luck keep being on hold forever to be hanged up on, Did you ever get your money back . They made bad business decisions and They get a bail out. What are they smoking? The green address bar and padlock on the CitiManager webpage is a security feature supported by newer browsers that allows you to visually validate that the site you are transacting with has undergone an extensive outside security audit. Sally just kept repeating, It was a business decision due to inactivity. I can't log in and check my balance, I can't use the automated telephone system. Just wondering I guess why they would suddenly close my account even though I havent done anything wrong? Thanks so much for your advice. Thieves know how to retrieve this information, or even set it up to automatically have it sent back to them! But when they look for a copy of it they don't show any. Capital One, which replaced its cybersecurity chief four months after the incident, was fined $80 million in August 2020 for the security breach and its failure to keep its users financial data secure. Back home in Phoenix June 14th I call and after a long wait with friendly rep talking to a supervisor, they are at a loss and all they can do is have me to go online and apply for a new credit card from scratch. I had the same response with their credit card team that did with my savings account being closed and went into the branch to talk to the banker that handles our commercial accounts and he couldn't get through to anyone and called me back later this afternoon and said their compliance department also closed this account due to possible fraud. I got my last check from my old job ($3k) and deposited it, I then got a direct deposit from my new job. And i was able to fully understand them . 60 days is a long time to wait when I had all my money in there. Closed my account after being a loyal customer, always paid on time, never one late payment. Please note that Citi Commercial Cards will only send you a One-Time Passcode (OTP) to: Citi will never send you an OTP unexpectedly and then contact you to ask you to read it back to us for authentication. I called and they have no answer but that I will get the decision by mail. Access Blocked. If . Next step is to get an attorney for me. I have been, what they called, a loyal customer at Citibank for many years. My Citibank credit card was also closed without notice or reason. I was sure this was a scam email since I have perfect credit and have had this card for 26 years. Your account is unused. please give me information. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. When you access CitiManager via the webpage or via the mobile app current security technologies are used to help keep your information safe: When you access your accounts and perform activities on CitiManager, your information is protected by 256-bit SSL encryption. These spoofed web forms seem legitimate since they use the same logos and graphics of the real company's site. For assistance with this matter, please call Customer Service at 1-800-374-9700. My bank has recently blocked my account for unknown reasons. For further assistance with your Credit Card account please call 1-800-347-4934. But I have linked some cards to my utililiteis bills. Why is my Citibank account locked? - Super What Citi simply has a business practice that is unbecomingly inconsiderate towards its customers. I made over 15 calls and they hanged up on me 12 times yes they literally just hanged up on me. My cards were over 25 years old. Citi blocked my account. Forgot User ID? And i am in to same boat now. Now it sound like this is happening to other people maybe a class action suit is in order. So they don't want to take risk. Citi and its affiliates are not responsible for the products, services, and content on the third party website. User ID and Password Account Information. But hey Jesse have you gotten yours by now? Has this happened to anyone please help I'm paranoid I got . Requests to renew your bank service The message may say your banking web service has expired, and to renew it you need to select an enclosed link and visit your bank's website where you can update your account information. Get alerts delivered to your mobile phone so you can stay updated on your account activity. A couple of weeks after they closed the account, I noticed an ACH payment taken out of my checking account from Citibank. I am down New comments cannot be posted and votes cannot be cast. I got a letter like this too. my account was closed. August 28th 2020, pretty much immediately after my pua (after waiting 23 weeks to receive), gets deposited, as I was made aware via email by workforce wv that it had been deposited into my citibank acct, they started screwing with my acct, when I straight away logged on citibank app, I noticed my saving acct said closed, hmm, it didnt a day prior, nor had any communication between them and myself happen anyway, I checked the balance and proceeded to add my debit card to my apple pay so I could pay bills and whatnot, it returned with an error msg saying no active acct, huh? Please review subreddit rules before posting. And she was like it's up to the fraud department to unlock it or not ! I thought 840 means you are overqualified for every loan and credit card. A closed account is any account that has been deactivated or otherwise terminated, either by the customer, custodian or counterparty. How Do I Recover My Citibank Account? - GetHuman comment of Upsetting is an understatement. So, I decided to open the account over the phone . It seems like many others have this issue, including people who have been loyal customers. 5 Tips to Avoid Romance Scammers: Protect your heart- and wallet. I figured I earned a little over $200 this month in cash back when they closed the account and am furious I am giving that up. After going into the branch (which was a >30 minute drive away lol), the representative told me that since it was an online account, he couldn't do anything and they could only help me over the phone (??? Every time I call them to inquire about the closing of my accounts , the day they can only send out the reason through mail. Por favor, tenga en cuenta que es posible que las comunicaciones futuras del banco, ya sean verbales o escritas, sean nicamente en ingls. It happened one day after i made a large purchase on the account I was an authorised user, they closed my accounts I had almost 300k thank you points that were stuck there and approximatley 1000k in cashback Luckily i was able to get it out since it takes a few days or so I noticed it a few hours after they closed it because I went online I immidiately transferred out my thank you points to a participating partner airline, No bankrupticy - no collections - just high debt. Additionally, I am fairly confident that the company has staff, executives, and board members where many are registered with the Republican Party and many who are registered with the Democratic Party. I hate that I had to bail them out and now they are bailing on me. They flagged my money transfer to *fund* my Citi account as fraudulent and I'm having a hard time getting ID'ed over the phone. I don't know what the heck is going on. As a Citi Commercial cardholder, you can be assured that we are constantly trying to improve ways to help safeguard and protect you and your account. I logged on to my account, saw no message so immediately contacted their fraud department for spoof emails. Of course, this department has no phone number! I would never open an email from Citi assuming that it would be a marketing message. Just enough for the bank to investigate. I was shocked, I have no idea why they closed it, but it makes total sense now, they just weren't making enough money from me OF COURSE, why am i even surprised. Any phone service can be used for this. Banking customers can call 1-800-374-9700 (TTY:800-788-0002). Such a hassle and hours of my time, stuck at an airport with bad prepaid rental and no reasonable explanation from Citi why my credit was canceled after following all the rules and keeping balance paid off long before due dates for about two months. Then yesterday afternoon around 12 I tried to log in and i kept getting "access blocked" for security reasons we cannot allow you to proceed. The next morning I learned that they did indeed close my account without ever contacting me! Citibank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Has anyone had any luck with them unlocking their account when they got blocked? I had over 100k on thank you points. And they took one payment miss to close both accounts, one of which hadb700 dollars if Costco rewards. I Also Had A Credit Card That Got Closed. I guess not. please follow this link <URL> to verify your identity. They would send overnight fedex letters saying there was a discrepancy on my account and I need to call to clear it up or they would close my account. Spoof emails (also known as phishing or hoax emails) appear to be from well-known companies. Privacy Policy. We got two new cards in the mail and my wife went to activate them, they said the card was activated but the account was closed. Ugh now I'm fearing they might disconnect my phone ! cited the bank's violations of the Fair Housing Act in 2019 and the Flood Disaster Protection Act earlier this year, and attributed both to Citi's inadequate risk management procedures. Seeing my account is ALWAYS paid in full (never paid a penny in interest the entire five years I had the card) they should issue the reward credit since they closed the account with no notice. now I called to redeem my points and they saying I cannot redeem it because of the status of the account is closed! Please allow us up to 5 working days to verify your KYC request and process the financial transaction. Upon receiving the letter, I called the phone number mentioned on the letter. What is propaganda and what role did it play in WWII. I opened my account ONLINE last week a checking account and got a debit card . I, Im going through the same thing. There's thousands of dollars in there and they said they would mail me a check within 30-60 days? I thought this was strange because as soon as the third rep filed my appeal, it was immediately declined and she said that I should just appeal for a new card. Click on Activate. Once installed, it records everything you type, including any User IDs, Passwords and account or personal information. POB 6722 sioux falls About in September or October 2017, I got some letter informing that my accounts were going to be closed. Out of curiosity, I tried the website again and it turned out it was working so I just opened an account online at that point and decided I just wouldn't send the packet back and close the unactivated account I had set up over the phone later. All of sudden, my account was closed. If Citi determines that your login credentials have been compromised, your online and mobile access may be automatically blocked, reducing the likelihood of an unauthorized person accessing your information. This can also occur if you simply have too many late payments on your account, even if you catch up in time to avoid default. I've had three credit cards since 2018, and they've all expired. I filed complaints with many agencies, including the OCC. Did anyone figure out how to get their money back. Luckily, the woman let me take my car, but only with the agreement that I pay within 5 days or face legal action. Im going though this now if I would of know I would of never deposited there, Yup. If they don't unlock the account and give me access to my money before April 8 ,I'm not gonna be able to to pay my phone bill. The term is often applied to a checking or savings account, or derivative trading, credit card, auto loan or brokerage account. South Dekota Authenticate the online purchase you are attempting. If you use Voice over Internet Protocol (VoIP)such as Vonage or Skypebe on guard for calls that play a recording claiming your credit card or bank account has had unusual activity, and give you a phone number to call. Where are our elected representatives to defend us? and its affiliates in the United States and its territories. There has nothing from them, the customer service sucks. He was able to intercept Citibank customers phone calls and, as the customers authenticated their accounts by punching in their account numbers and PINs, obtain the information he needed to commit the fraudulent transactions. This is what they tell their robots to tell customers. Hackers have stolen data from thousands of Citibank customers in the US, the bank has confirmed. This is just bad business all the way around. Finally I received the leter in the mailof the account closure butno explanaition what so ever was given though they told me that I can request a detailed answer by writing to card service support unit OTPs are only used by Citi when you have initiated one of the actions mentioned above. I can only conclude they don't want customers that pay off their account each month so they don't make their finance charge fees. Absolutely not! Upon successful KYC submission, following screen will appear. You can view and update the information we have on file for you by signing into your account on CitiManager. My lg intuition keeps saying "no sim" bu the sim card is in, i did not drop it, it happened randomly. Don't respond to unknown numbers If you miss a call on your mobile device or receive a text message from an unknown number, it's safer to ignore the call or delete the message. I, too, got THE LETTER from CITIBANK stating that my interest rate would go up to 29.99%. If you didn't sign-in then, you'll know there has been unauthorized account access. I gave them all my details and she told me I was verified so that was good . Please be advised that future verbal and written communications from the bank may be in English only.