(opens in new window) You can also find answers to commonly-asked questions about the RTC Clipper card in our RTC Card & Accessibility topic. This subreddit was created for people to be able to ask questions about the San Francisco Bay Area to residents. On the cable car, the conductor carries a handheld card reader. vta.org/covid-19- VTA recommends, but no longer requires, masks on board. Pay With You can also order value at the same time. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. 375 Beale Street, Suite 800 You can use Clipper cards on all Bay Area transit agencies. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Several hours ago, Muni Diaries heard from the folks at Muni that anyone with a monthly pass isn't required to tag their card. "A" Pass: Muni (includes Cable Car) + BART within SF, . For more information, please see our WebTo add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. If you have been cited for not having valid fare and need information on how to pay the fine, you can use the Santa Clara County Public Access Traffic Case Information Website. How do I add value to a Clipper card on my phone? Phone. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. See the Apple Pay How-To page for more details. Keep your phone handy in case an inspector asks to see your fare. This means we couldnt process your payment for automatic reloading. WebAvailable on Clipper as a prepaid fare, a local 31-day pass is valid for 31 consecutive days. Your session is about to expire due to inactivity. WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. Three-day grace periodnot applicable forBART access. Please note that you cannot use your phone to unlock bikeshares. When does the new 31-day pass become active? The following MTC programs are designed to ensure compliance: MTC is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. You will need to use this new email address the next time you log in to your online account. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Please visitThe ABCs of VTA's Class Pass Programfor more details on how to sign up. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. In 2023, the project team expects to expand the Clipper BayPass pilot to at least ten Bay Area employers of various sizes. What is the difference between a limited-use ticket and a Clipper card? If you want to load money in your clipper card for the bart, the easiest way is to go to the station, scan your card, and fill money from their booth. Scan this QR code to download the app now. The most you can load online at any one time is $255. Im so glad that I dont have to go into the office the last two weeks. How long do I have to pick up the value before it expires? The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. Learn more about Clipper STARTOpens in new window. A group of 50,000 Bay Area students and residents have been invited to participate in the program, which will offer free access to all bus, rail and ferry services in the nine-county region. No refunds shall be made for purchased passes. WebThe Go Pass is valid for the calendar year until Dec. 31 at midnight. Phone: (415) 778-6628 You will still need to use your plastic Clipper card for this. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. After your second tag, the card reader will display a message that your initial tag was refunded. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. He started his journalism career as a sports editor in Iowa in 1975. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. I'd like to plan my visit to the Bay Area in advance. Clipper BayPass only provides valid fare for trips on fixed-route transit on transit operators that accept Clipper Cards. BART trains operate on a tag and go system. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Lost or stolen Day Passes or Monthly Passes shall not be replaced. You can set up automatic reloading when you initially order a card and load value online. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Total dominance: Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, How did $300 disappear from our Clipper cards? The Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. Find your card and select Manage Auto-Reload from the More Options menu. Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. Youth, seniors and riders with disabilities can receive reduced fares and passes with a discount Clipper card. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Cash value and transit passes are not interchangeable. Apply for your discount Clipper card and start saving every time you ride! With the Associated Students SmartPass Clipper card and SJSU Tower Card, students and employees can have unlimited rides on Santa Clara Valley WebClipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. They are currently only available onClipper. With the card you can buy discounted VTA Senior/Disabled monthly passes using Clipper or load cash value onto the card. My card/value was blocked due to an expired credit card. How does Auto-Reload work with monthly passes? Log in to your Clipper account to add backup payment. To order a Clipper card, visit Get Card. Muni Only "M" Pass: Provides unlimited rides on all Muni service, including cable cars. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Your Clipper Card must be tagged on the Clipper reader on the bus, station, dock, platform or with a transit agency staff member in order for your fare to be considered valid. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, transit passes or a combination. Adult Clipper card usersmust pay the surcharge in the form of Clipper cash (only). If you still want to proceed, purchase a new Clipper card. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, MTC is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Can two people use the same card at the same time? WebClipper cards are dispensed one card per transaction. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' WebOrder your adult card online, buy one in person, or get Clipper on your phone for just $3. *2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. The Annual Pass Subscription Program allows you to pre-purchase 12 monthly passes (for 12 consecutive months) for the price of 11 monthly passes. If you order online and set up automatic reloading, your card is free! For more information, please contact Fares@vta.org. To provide payment, log in to your Clipper account and edit the payment information in My Profile. For example, a monthly pass for July is available for purchase from June16through July15. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. You can also use it as a photo ID when paying with cash. Scratch-off design allows cardholder to select days of use. Orders must be submitted a minimum of 10 business days prior to the date needed. San Jose, CA 95113Monday - Friday 9:00 am to 6:00 pm, 3331 North First Street You can pre-purchase monthly Adult, Youth, Senior/Disabled Passes for an entire year and have them sent to you each month. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Does VTA require and enforce proof of payment on light rail? : Roadshow, Hands-free law means exactly what it says: Roadshow, Parents can be best (and toughest) teachers for new teen drivers: Roadshow, Why electric vehicles are better than hybrids at fighting climate change: Roadshow. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. How can I track my Clipper expenses? You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. Credits. Dear Abby: Am I overreacting to my European daughter-in-law's behavior? Ask Amy: I put a security camera in my room, and what I saw was creepy, 'Total dominance': Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, Ask Amy: My fiancee's family says I'm not invited, and she's going without me, Dear Abby: The reason her fiance hid his phone was something she never guessed, Harriette Cole: My friend's mom didn't recognize me at my job, and she was very rude, Kurtenbach: Game 7 is likely not win-or-go-home for the Warriors it's win-or-break-up, Warriors' Kerr reacts to Giannis' comments on success and failure: 'He's so right', Miss Manners: I don't want to hurt the bride, but I have qualms about the wedding, Do Not Sell/Share My Personal Information. It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. A: Your anger is warranted. Phone. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. I'm visiting the Bay Area. You can use them to load and reload cash value and passes and take advantage of any available transfers. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Three beeps and a red light means your card wasnt accepted. A reader in a prior column thought $300 had disappeared from an account. Learn about how to use the RTC Clipper card in the Guide to the RTC Clipper Card. WebNot sure, but have you already 'tagged' the card at the bus or fare gate? 55-A West Santa Clara Street Roadshow, Please turn on metering lights to make morning commute smoother: Roadshow, Are LA drivers better than those in the East Bay? Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Credit card charges are processed immediately. To apply for an RTC Clipper card, youll need to visit a participating transit agency location. 2020, Metropolitan Transportation Commission. Why wasnt I notified this would happen? See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Skip top navigation. Day Pass AccumulatorThe Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. We strive to have /r/askSF serve as a reference to SF Bay Area resources. All Access Digital offer for just 99 cents! Huh? I was charged the wrong fare. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Choose to stay logged in or to log out. Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. The RTC Clipper Card brings discounted transit to disabled riders under age 65. Clipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. So if your primary funding source is declined, your order will be charged to your backup card. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. What happens if my transit benefit order will exceed the $300 cash balance limit? Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Why not? Can I have more than one card in my Clipper account? This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Select Clipper card and follow the instructions to add a card and load value. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. All residents of select affordable housing communities managed by MidPen Housing in Alameda, San Mateo, Santa Clara, and Solano counties. Copyright 2023Metropolitan Transportation Commission. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. I no longer need to use Clipper. Per VTA Board Approved Fare Policy: Convention Passes are available only to Conventions/Hotels and not valid on Highway 17 Express. Prior to that he was an assistant sports editor at the paper from 1984-1987. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Main Fax Number: (415) 536-9800. It works like any other Clipper card. How can I set up my card to automatically reload? Children under the age of 4 always ride the BART for free. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. You can also use it as a photo ID when paying with cash. Express bus fare is required for any trip that includes express service. Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. However, you will need to register your card as part of the process, if you havent already done so. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. I'd probably go to a ticket BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. The Bay Area Housing Finance Authoritys Business Plan aims to create bold, regional solutions to the Bay Areas housing challenges. Muni+BART within San Francisco "A" Pass: Provides unlimited rides on all Muni service, including cable cars, and travel between BART stations (within San Francisco only). WebWhat should I do if my card is lost or stolen? Key Clipper information translated to Chinese. Bay Area Metro Center Log in to your Cilpper account with the email address we have on file and provide an updated email address. Fare inspectors regularly patrol the system and ask passengers at random to No refunds will be made for purchased passes, based on VTA Board approved Fare Policy. Can I get reimbursed? The card needs to communicate with the servers, so that might be the issue. Choose to stay logged in or to log out. Opens in new window. A: You made me laugh, thanks! The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. We will automatically send a declined payment notice to the email address in your Clipper account. After the end of the sales window, be prepared to pay your fares with cash value. Learn how to apply. A single beep and a green light means you paid for your ride. Clipper can also be used to unlock Bay Wheels bike share bikes. You can order a card and value online but note we can only mail cards to domestic addresses. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Just load it with any combination of cash value and discounted passes. Alerts are still available by subscription. What does it mean to pick up my value and why do I have to wait to do it? You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Once you set up Auto-Reload, we need to confirm your payment method is valid. Paratransit trips are not included in the Clipper BayPass program. and our Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. See download files info to view Comma Separated Value (CSV) files. Just load it with any combination of cash value and discounted passes. All rights reserved. This happens automatically, with no disruption in your ability to use Clipper. What's the difference between cash value and BART high-value discount (HVD) tickets? Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. Log in to your Clipper account. Bay Area Infrastructure Financing Authority, Service Authority for Freeways and Expressways, Bay Area Housing Finance Authority (BAHFA) Programs, Bay Area Housing Finance Authority (BAHFA) Business Plan, The Committee to House the Bay Area - CASA, Judge John Sutter Regional Shoreline / Gateway Park, Bipartisan Infrastructure Law (BIL) Competitive Grants, Accessible Transit: Regional Transit Connection (RTC) Clipper Card, Clipper START Program Offers Discounts on Transit, Richmond-San Rafael Bridge Access Improvements, Regional Transportation Emergency Management Plan, Multi-Jurisdictional Hazard Mitigation Plan, Innovative Deployments to Enhance Arterials, Program for Arterial System Synchronization, Map 1 San Francisco Northern Waterfront, Map 2 San Francisco Southern Waterfront, Map 5 Redwood Shores to Ravenswood Slough, Map 11 San Francisco-Oakland Bay Bridge, Map 14 Point San Pablo Peninsula to Point Pinole Regional Shoreline, Map 15 Point Wilson to Carquinez Bridge, Map 17 Benicia State Recreation Area to White Slough Path, Map 22 Central San Rafael to Corte Madera, Map 24 Corte Madera, Tiburon & Strawberry, Map 25 Strawberry Drive to Golden Gate Bridge, Bay Trail Gap Closure Implementation Plan, 9,000 students at San Francisco State University, 7,000 students at San Jose State University, 12,000 students the University of Californias Berkeley campus, All students at Santa Rosa Junior College. When I tag my card, what do the beeps and lights mean? If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Express bus fare is required for any trip that includes express service. Otherwise, you will be logged out automatically. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. Try tagging your card again. Key Clipper information translated to Spanish. You can load up to $300 on a Clipper card. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Route 22, 64A, 64B & 522: Temporary Bus Stop Closure at Santa Clara & Montgomery 4/12 - 4/26, Routes 22 & 40: Temporary Bus Stop Closure - Eastbound El Camino & Farside San Antonio - 4/24/23 (8PM) - 5/1/23 (12PM), Routes 25 & 71: Temporary Bus Stop Closure - Northbound White & Farside Story - (4/24/23 - 5/3/23), Route 61: Temporary Bus Stop Closure - Eastbound Sierra & Nearside Piedmont - (4/26/23 - 5/12/23), Route 61: Temporary Bus Stop Closure at Northbound Bascom & Pamlar Until Further Notice, Routes 64A & 83: Temporary Bus Stop Closure - Northbound Winfield & Blossom River - (5/26/23 - 5/27/23), Regional Transit Connection (RTC) Discount Card. Key Clipper information translated to Chinese. Visit a designated location with an accepted form of identification for a Youth or Senior Clipper card. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes.