Make sure youve entered it in the Redeem Gift Voucher box at the checkout. Last Tested. Really lovely quality, I absolutely love my new clothes.thank you Nasty Gal !! This comment was posted by a verified customer. Select your preferred return option (Print returns label at home or in store options). I've had a look at the order and can see this was placed in December. Please get in touch with using one of the below options. If youve sent us a message via Twitter, we wont be able to respond to it. You'll get an email once we receive your returned item. Customer service is not helpful at all. We do not have the ability to place an order on your behalf. X. I was helped by Lemuel R. quick and helpful responses! I kid you not. We can never trust nobody! #1 Jefferson, Wi. Normally I dont leave reviews because cba, but this time Customer Service deserve a positive feedback.Ive received a bikini set without the bottom and CS (Lucy H) sent me a new ser straight away.Thanks very much guys! Over 28 days? Everything you love on the site at your (literal) fingertips. If you do not want to consent to this use, please do not contact us other than by email. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. We use dedicated people and clever technology to safeguard our platform. We dont offer exchanges, but you can return your package and order again. I have been told to wait 48h, then 5-10 working days, then another 48h, then another 5 days each with someone new in customer service and NO ONE is helping or resolving this issue. I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. Just telling me they've passed me to the 'relevant team'. So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. Keep an eye on your return tracking. REALLY REALLY poor service. This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. You can wait for your package to come back to us and well give you a full refund. You have also been charged 2 for the returns fee. Thanks, We also ensure all reviews are published without moderation. x. I had an issue with my return and Nikki S. was a great help! It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Ready to return? Select your preferred return option (Print returns label at home or in store options). Love all my items. Both my dress and my cami tank top came broken. 3. Please note, you won't be able to select Apple Pay if you've applied a gift voucher. To take advantage add to bag (like you would a product) and the discount will be Just click, If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. Code. Once logged in to the portal, select the . P.S. They messed up my address and didn't contact me, which is why I didn't receive my order. As far as we know, there is only one way to contact Nasty Gal, shown above. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. Thank you, HI Naomi, Thank you for your review. I am close to reporting them as fraud as this cannot happen to other people. Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. I placed an order from Nasty Gal on December 12. Desired outcome: Contacted the help team and Nicki S helped me straight away and refunded for the item! I do NOT recommend Nasty Gal. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. If you could please keep an eye on your junk/spam folder, to ensure this email is not missed that would be great.I look forward to speaking with you again.Take care,NastyGal x, Bought a tailored blazer - way oversized but Laura was a star and after sending pics comparing it to my other the same size she has promised a refund and i dont have the hassle returning it- off its going to charity as no use at all to me Looking forward to my refund - i will use Nasty gal again as such a great service from the team Thanks Laura, Hello there, Thank you for taking the time to leave us a review! It is stated in our T&C's on site that we have up to 30 days to action delivery on an order and upon placing your order with us, you have agreed to those terms and therefore any timescale within that time advised by our customer services team. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. 70% off + Extra 10% off Nasty Gal Promo Codes. Sent back a pair or boots thst didnt fit over a month ago and had nothing! My entire backside was almost exposed. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. As the tracking for your order hadn't updated as recently as we'd hoped, this would mean the courier is having trouble processing the order for delivery and which explains the delay in receiving your items.When an order doesn't arrive when expected, there is a certain timescale we must allow for the courier to resolve any delays and to carry out delivery as planned, which is why you've been asked by our customer services team to allow longer for your order to arrive. Received my order with 5 items missing from it. Hi Yessi, Thank you for taking the time to leave us a review. You can wait for your package to come back to us and we'll give you a full refund. I have returned your item but you are failing to return my money. Dont bother ordering from them. The refund may take up to 7 days, this is the banking process and not something we can speed up. You will need your order number and email/last 4 digits of your phone number, select your preferred return option (Print returns label at home or in store options). for a one off payment. If you have any further questions related to your delivery, please contact our Customer Care team. If your parcel was shipped via DHL on an express delivery service and you are not available to take in your parcel, they will try again on the following business day. You'll no longer receive a delivery note in your parcel. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. Your browser does not support embedded videos. Return in 4 easy steps. My order number is GEU100792984. Then i look at the site and they have no phone numberscreams scam. The package was expected to arrive by December 23. Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. This experience has been extremely frustrating and I feel like Customer Service fell short. Refund of 3 missing items. 4. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website. You will need your order number and email/last 4 digits of your phone number to access your return options. Or, let us know using the 'contact us" tab and we can have your item(s) resent. Submit a complaint and get your issue resolved. Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. AGAIN, in a size 6! If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. Strengthen your review by uploading photos & videos. Took minutes. In a matter of two hours, the dress started falling apart. By enabling them, you are agreeing to our, You'll no longer receive an invoice in your parcel. - AGG06869-440-24 I have been emailing with the customer service reps for over two weeks to get this sorted out. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds). Just click, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. It's just the worst.I made a purchase on January 9th because it was supposed to arrive on January 18th, I don't live in US, but for that time frame I was going to be there.When I tracked the packed, it said it left UK on January 19th.The thing is, the package arrived on January 30th to the Hotel, and I'm no longer in the US, and I don't know anyone in Orlando to pick up the package.Now the customer service is telling me that I should arrange the pick up since it was delivered, but extremely delayed and I don't live there.They don't provide a rational solution or a solution at all. Hello Melissa, thank you for your review regarding your most recent experience with our brand. You can find fashionable clothing for man and woman. Login to our returns portal. **Well cover duty costs on all orders. Faulty item but excellent customer service. She kept asking me for it. I've been trying to get a refund after returning an order over 7 months ago. Still don't know where my parcel is or if it will ever come. Shop for cute stuff with perks as a NGVIP, checkout with speed and ease, track your order at any time, keep up with your fave pieces by adding them to your wishlist, order with Apple Pay, and stay in the loop with notifications! Change of address or full refund. "Hello from Florida! :(", "Don't!! The whole process was very quick and simple. Date of experience: 12 April 2023. The dress I paid $58 for literally started ripping at the seams. This does not affect your statutory rights. My item is in UK sizing, but Im not in the UK? We really appreciate the feedback as we're always looking for ways in which we can improve for future. To change your preferences, log into your account and click on contact preferences. Even though they were in the sale, April Jane B offered to replace them with no debate or hassle. This will usually be because the stock wasn't in the warehouse when we came to process your order. Take care x. 41.30 You'll get an email once we receive your returned item. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). NG. Customer service and this company really sucks! If you dont have your order number, log into your account here and then go to 'Order History'. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below I appreciate the items are needed for an event and the best thing to do would be to keep an eye on the tracking link for your order and if there are no further updates by the 4th of March, please contact our customer services team again and we'll be able to help with getting this resolved for you. Thanks Jayne, Hello Ella,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. They put the blame on the client. There wasn't an invoice in my parcel, how can I return? I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. Many thanks, Meet the new Nasty Gal app. Thank you, Hello Ari, Thank you for leaving a review. Select your preferred return option (Print returns label at home or in store options). Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. Dont worryyou have options! Guess what, it is disconnected. Please do not return the item to us without speaking to our Customer Care team. Claim it. Take care x, Jayne helped me so quickly with my query! why is only one item refunded? Verification can help ensure real people write reviews about real companies. Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. They're not the cheapest brand out there - items are generally around $15-$50 depending on what type of sales they have going on. NGVIP customers will also receive exclusive offers and promotions via email. Please include your full name, email address you placed your order with and your order number when you contact us. If you want to change your email address, you will just create a new account. We really appreciate your feedback. (and shes lookin better than ever). The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. Absolutely horrible. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. 60% Off Sitewide Sale (Nasty Gal Coupons) . I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. Today, I received the boots. Disgusting business let's put them out! They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. Please note that we may share your email with the company to verify your order. Take care x, guniena helped me today, she was so quick and solved my problem in few minutes Someone from the team sent me wrong label and she sorted this out, Hello Priya,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Guniena, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Guniena.Take care,Nasty Gal x, Great custom service. I am 5'5 and weigh 138 pounds. Qty: 1 Size: 10 Colour: Yellow WORST customer service I have ever seen in my life and I literally work in customer service. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. I'm sorry to hear about the issue you had with your delivery. This is unacceptable!! Coupon Code. Nastygal taking customers money but not proving orders HORRIBLE SERVICE, Hello Patrice, Thanks for taking the time to write a review, I'm sorry to hear that you've not received your order from us and you're unable to track the parcel. May 2, 2023. I will be sure to pass your kind feedback over to her too.Have a great day and take care, x, my item was Over a week late arriving, I messaged and received a reply straight away from Greziel to say my item had been lost and they would send me a new one straight away, I was very happy with the service, very quick easy and simple, thank you nasty gal, Good Morning Han, Thanks for getting in touch and taking the time to leave us a review. They TOOK PAYMENT and the order did not appear on email or on the app. Don't worryyou have options! I am outside of the returns policy, can I return? I've tried tracking my package but it hasn't updated. Different size and properties to the advertised item. With not having received any confirmation of the order and of course no items through in the post, this would mean the order has failed to process. I did not understand that since there is a company in US. What a horrible first impression! By enabling them, you are agreeing to our, Download the app for an exclusive extra 20% OFF Everything*, COPYRIGHT 2023 NASTYGAL.COM LTD. ALL RIGHTS RESERVED. I got in touch with customer services straight away (within minutes of ordering) and they said nothing could be done and I would have to collect the parcel. I have paid almost $450 for my items and am missing like 5 pieces. It might be okay to wear out to dinner and that's it. event. I returned my order and with a shipping label that they sent me and I paid for ($4) and they cannot track it and have not received my refund of $300. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I understand this is more on the shipping company, but it would be nice to receive more info or cancel this order, as I'll no longer need it by the time it arrives.Update: the estimated arrival date customer service has provided me with (2/20/2024) is about 3 weeks past when it was shown to be delivered when purchasing. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. Online Deal. By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. Our App got a makeover Nasty Gal Customer Support Rated Extremely Low. Update: Thank you for sending this over. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. And the other item delivered was some linen highwaisted trousers (nothing like and of the items ordered). The halter tie at the neck also broke in two. 2. Help future customers by talking about customer service, price, delivery, returns & refunds. You will need your order number and email/last 4 digits of your phone number. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. EVRI QR code : H00JVD0002464799 There is no phone number to call. I'll ensure your kind words are passed on to her as I'm sure she'll really appreciate this. It is horrible. Just visit the Nasty Gal website and place your order. When reaching out to customer service, I am told to keep waiting, but they cannot provide any other info. What a horrible first impression! A lot of our production is based in the UK, which means our products will come with UK sizing. You will be contacted by email to verify your review. I want to get this sorted for you so I have sent you a request for further information via Trustpilot, please can you respond with your order number and email address?x, Got my parcel but was missing an item. I am very sad to say I ordered items of clothing on the 29th of November 2019 and they were expected to arrive on the 4th of December. : April 10. Your cookies are disabled. I can see this information provided on the 7th February by our customer service team is correct. I told her I never received one and therefore did not have one. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. 53549. Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. Really appreciate the help! Why wasnt it specified on the order page? x. Floral Embroidery Detail Wrapover Mini Dress I am really sorry to hear you were sent the incorrect size and have been advised you will have to pay for the return. Made an order at the end of January. We use dedicated people and clever technology to safeguard our platform. DHL also leave you a card advising of this, where you will also find some instructions on how you can re-arrange or re-direct your delivery, or instruct the courier to leave your parcel with a neighbour. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Exclusive. The dress was the "Keep 'Em at Arms Length Dress' & the tank top was called"Bring the Noise Cami Tank top". Furthermore, when I did receive the items, the sizing was incorrect. Repackage your items. I would have liked for Customer Service to have taken me more seriously and offered a more empathic resolution besides waiting for a month and getting a partial refund and the other items sent again. 2023 Trustpilot, Inc. All rights reserved. My order number is GUS107732612. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. I've bought a few items which I've been very happy with and recently received some boots which had slight marks on. Dont waste your time. Unfortunately it did arrive with a stain so I contacted customer services where the lovely Stacie issued me a full refund. The carrier was unable to deliver your package. Once you have processed your return in the portal you're ready to post it off! They suck and don't even apologize for all of this [censored]. Also, I've contacted Nasty Girl via email, it's been about 4 days and no reply.