Because this is a government benefit program, some customers may be required to submit documents showing they are eligible for the Lifeline and ACP. PO Box 9100 How do I apply for emergency broadband benefits? Need help with our website or service? Assurance Wireless is a Lifeline Assistance program supported by the federal Universal Service Fund. See Terms and Conditions (including arbitration provision) for additional information. Must Be your documents. Only persons who have been determined to be eligible by the USAC National Verifier should complete this Enrollment Form. Please call us at 1-888-898-4888 if you have questions. USAC recommends an option that allows USAC to acquire the consumers latitude and longitude coordinates. Just bring all of them. Step 2: Choose Service > Upload Proofs ." Choose upload proof service at AirTalk Wireless Identifying information for the applying broadband provider including Legal Entity Name, FRN, Holding Company, DUNS Number, Address and jurisdictions it is seeking approval, Contact information including contact name, phone number and email, A narrative document submitted as an attachment describing how the provider meets the requirements to participate in the ACP, Authorizations to operate in requested jurisdictions, including any ETC designations, If necessary, a narrative document submitted as an attachment describing any alternative household eligibility process the provider is seeking approval meets the requirements for use in the ACP. Step 1 Submit an Entry Step 2 Selection of Applicants Step 3 If You Are Selected Step 4 Confirm Your Qualifications Step 5 Submit Your Immigrant Visa and Alien Registration Application Step 6 Submit Supporting Documents Step 7 Interview Step 8 Prepare for the Interview Step 9 Applicant Interview Step 10 After the Interview How do I upload my proof documents by fax? Consumers should never submit original copies of their documents. Please try again later. Click the "Open" button after you've selected your file. The National Verifier, not Appalachian Wireless, determines your eligibility to receive ACP. Listed below are various ways to submit your proof documents. If you need assistance or have any questions related to address changes or the National Verifier, please contact us at [emailprotected] or (800) 234-9473. For approval of an alternative household eligibility verification process, the provider should describe: (1) its alternative process collects the household applicants identifying information and required certifications; (2) the processes it (or a third-party) uses to verify the requested household information, including the applicants identity and eligibility; (3) an explanation of why the providers alternative process will be sufficient to avoid waste, fraud, and abuse; (4) an explanation of how it trains its employees and agents to prevent ineligible enrollments, including enrollments based on fabricated documents; (5) an explanation why does its process is sufficient to prevent waste, fraud, and abuse and why any of the above information is not collected; and, (6) describe why its established program requires approval of an alternative verification process and it is required to explain why it proposes to use an alternative verification process instead of the National Verifier eligibility determinations. USAC will contact consumers to let them know what type of additional information they will need to submit. You still have to bring in all of the physical papers (I used passport, cable bill, and car reg.). To check the status of your free government phone service application, enter the information below to see if: Please note: you created an application PIN/Application ID when you applied for Assurance Wireless. Select how you want to receive your password reset link. To upload your proof documents by webcam, follow these simple steps: NOTE: If you dont see an option to use your webcam, your browser may not support the webcam feature. %PDF-1.5 Documents showing proof of participation in a government program. National Lifeline Eligibility Verifier - Assurance Wireless Find out if you qualify for Assurance Wireless Apply Now Now Assurance Wireless is part of T-Mobile with T-Mobile Network Experience Coverage. The National Verifier is a centralized system established by the FCC and operated by USAC that verifies Lifeline applicants' eligibility and recertifies subscriber eligibility annually. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 58 0 R 99 0 R 156 0 R 167 0 R 178 0 R 209 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Comment * document.getElementById("comment").setAttribute( "id", "a5d4aa8e58c8d273b62e0d4008288223" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" ); Save my name, email, and website in this browser for the next time I comment. For more information on the Affordable Connectivity Outreach Grant Program, please visit https://www.fcc.gov/acp-grants. If they have not created an API ID yet, the ETC Administrator within the company will be able to create an API account in NLAD. How do I upload documents to national verifier? Finally, a provider must describe why its established program requires approval of an alternative verification process and it is required to explain why it proposes to use an alternative verification process instead of the National Verifier eligibility determinations. Step Two: Fill out and sign the ISA. Consumers can mail completed applications to: ACP Support Center Once logged in, click on the Email Proof section. If you titled your document, you can enter it into your computer's search bar. This includes how the provider offered broadband service to end-users prior to submitting the application in the jurisdictions they are seeking approval and the specific requirements for either automatic approval or expediated approval. On November 18, 2021, the Commissions Wireline Competition Bureau issued a Public Notice seeking comment on the rules and administration of the ACP. The federal guidelines of the Lifeline Program require us to verify proof of identity. Service providers must send the completed agreement to us along with the information below: The API ID (s) they would like to register for National Verifier API production access. x[oTG#;c]BHK%$*"BHy to_{;M@p~_?WOO]|^>\b~8|'~v^_wegU]\o'7//z$bD=qo^,~w7VWkQ9dvZ]H[Xr4ChPb,yYb+{&w@Uae +tgeh^D6dVj)h: wUab_gg_qw71r?^|ir-tU)Rp`9ChVVft5 h&(Y$.P4BLEt98:)(:pDN9g:6W)#uh!fN * Review theAMS Resolution Guidefor more details on the error resolution process outlined below. You will need these to log in. and documentation supporting verification of eligibility, and (8) certifications from the household that the information included in the application is true. USAC strongly recommends including a Household Worksheet with your application: English Spanish ( Household Worksheet Instructions also available in 9 other languages) Complete the application and Household Worksheet and send them, along with copies of your proof documentation, to: ACP Support Center. These must be answered for your application to be complete. If youve forgotten your Account PIN/Application ID or havent received your application in the mail yet, you can fill out the information in one of the boxes below to check your status. Check Availability The Infrastructure Act directed the Federal Communications Commission (Commission) to undertake a proceeding to adopt final rules for the ACP. Assurance Wireless is not currently available in your area. A broadband provider can be an ETC or a non-ETC, and could include cable providers, wireless Internet service providers, or non-traditional broadband providers like community-owned networks, electric cooperatives, or municipal governments. Consumers can submit a program application online atAffordableConnectivity.gov, with aservice provider, or by completing theACP paper application. Additional explanations of these requirements are available in the Provider FCC Approvals Tab of this webpage. The APIs allow service providers to directly integrate their Lifeline enrollment platforms with the National Verifier. For Texas customers, follow the steps below to submit proof to Q Link and complete your order: To submit your proof now, loginto yourMy Q Link account,and enter your email as your username and your zip code as your password,unless youve already changed it. If you are a person with a disability and need assistance with your Emergency Broadband Benefit application, contact the Emergency Broadband Benefit Support Center at getemergencybroadband.org, via email [emailprotected] or call 833-511-0311. Create your signature and click Ok. Press Done. Otherwise, USAC will determine coordinates based on the map. Head to the AirTalk Wireless website Step 2: Choose My Service > Check Status or you can directly go to this link by clicking: airtalkwireless.com/check-status/ . You will have to show proof of income, like pay stubs or a tax return, when you apply for the EBB Program. expedited applications where the non-ETC provider without an established program demonstrates it provided qualifying broadband service to eligible households. You may need to submit a copy of your proof of identity, proof of participation in a government program, or proof of income. The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). Yes. More information regarding the election process is available on the USAC webpage at: https://www.usac.org/about/affordable-connectivity-program/participate-in-acp/. Upload an image of the BACK of your ID from your phone's photo gallery or take an image of the back of your ID. 2023 Universal Service Administrative Company. You will be able to use the staging environment for testing purposes without a signed agreement, but a signed ISA is required to establish an API connection with the National Verifier production environment. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation Mail You can submit applications and proof documents by mail to the address below. How much money is left in the EBB program? What do I need to do to complete my application using National Verifier ? Use It, Don't Lose It, About Us Consumers are only allowed one ACP benefit per household, not per person. Android is a trademark of Google LLC. The prior years state, federal, or Tribal tax return, Current income statement from an employer or paycheck stub, A Veterans Administration statement of benefits, A retirement/pension statement of benefits, Unemployment/workers compensation statement of benefit, Federal or Tribal notice letter of participation in General Assistance, Divorce decree, child support award, or other official document containing income information. Once approved by the Bureau, providers will have to file an election to participate in the EBB Program with USAC. How do I update my address in national verifier? Fully and accurately complete all fields marked with an asterisk (*). It looks like we ran into an error sending your email. If a consumer thinks this is fraud, they can call the Lifeline Support Center. Log in to complete an order, upload documents, view order status, check usage, refill account or recertify. Service providers looking for a compiled list of acceptable document examples should visit our acceptable documentation page. f{!h{ jLB})TI v h+{ CTIA We accept: Click here to submit your proof of identity now! How do I upload my proof documents online? You must register for an FRN in the Commissions Registration System (CORES). Adapts to you and the way you use your phone, learning your preferences as you go. The Affordable Connectivity Program (ACP) provides eligible households with a discount on broadband service and connected devices. How to Upload Proofs on AirTalk Wireless Uploading proofs on the AirTalk Wireless website is a quick and easy process. To resolve a duplicate address error, consumers must prove they are an independent economic household by submitting aHousehold Worksheet(Spanish Version). An unexpired drivers license or federal, state, or Tribal identification card, Utility bill (but not a phone bill from the consumers Lifeline provider), Current income statement from an employer, paycheck stub, or W-2, Most recent state, federal, or Tribal tax return, An official letter from a federal, state, or Tribal government/agency, Confirmation from local USPS that the address is a deliverable address. Charleston, IL 61920-9907, Questions? The API Specifications will assist technical teams with development. 8qxayC' How do I upload or submit proof documents? A. What if my proof documents are not approved? The money goes straight to your ISP, which will deduct it from your bill every month until six months after the pandemic is officially over or, more likely, until the program runs out of money. Log in or create a new account to the National Verifier online portal to upload pictures and documents. Also, please make sure your proof documents copy is not too blurry, too dark, or have important information cut off. Automatic Application and Approval Process. What types of proof of low income do you accept? Non-ETC Provider Application and Approval Process. The National Verifier is a database that validates consumer information to streamline enrollment in federal programs. What proof of low income do you accept? How long will it take to verify my proof documents? What if I tried to apply online but am having trouble submitting my application? If you did not receive the email please check you junk/spam folder and white list the email sender to ensure receipt of future communications. Coordinates arerequiredto resolve an AMS error if the consumer will be seeking theenhanced Tribal benefit. For more information, please watch this video. There are three variants; a typed, drawn or uploaded signature. To upload your proof documents using a mobile device, follow these steps below: Taking pictures of your documents on your mobile phone is the fastest way to get approved. Make sure you have electronic copies of your required proof readily available. There are two types of errors that a consumer may receive relating to their address. The Commission established an expedited process where existing ETCs and other approved providers could elect to participate in the ACP and gain access to the necessary USAC databases being used to administer the EBB Program. The Bureau encourages all potential broadband provider applicants review all applicable program requirements and procedures as set forth in the Commissions Order (FCC 22-2) and any subsequent guidance for compliance with the ACPs requirements. After you apply, you will have to contact a participating provider to select an eligible plan. If coordinates are known, write them on the map. Our toll-free fax number is 1-855-837-5465. April 6, 2023 - Public NoticeWCB Announces Final List of Entities Selected for ACP Pilot Programs, March 15, 2023 - Public NoticeFCC Targets Over $7M Toward Affordable Connectivity Program Awareness, March 15, 2023 - Report and OrderFCC Adopts Second Funding Opportunity for ACP Outreach Grant Program, November 23, 2022 - Report & Order/Notice of Proposed RulemakingFCC Creates ACP Transparency Data Collection, November 18, 2022 - Public NoticeWCB Announces Application Window for ACP Pilot Programs, October 11, 2022 - Public NoticeFCC Provides Additional Information Concerning ACP Pilot Programs, October 4, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Ian, September 30, 2022 - OrderWCB Extends COVID Waivers Impacting Lifeline, ACP Tribal Subscribers, September 22, 2022 - OrderFCC Waives USF, Broadband Program Rules in Response to Hurricane Fiona, August 8, 2022 - Report and OrderFCC Establishes Affordable Connectivity Outreach Grant Program, August 8, 2022 - Report and OrderFCC Creates 'Your Home, Your Internet' Pilot Program, July 15, 2022 - Public DraftEstablishing the Affordable Connectivity Outreach Grant Program, July 15, 2022 - Public DraftLaunching the 'Your Home, Your Internet' Pilot Program, June 14, 2022 - OrderWCB Addresses Petitions for Waiver of ACP Non-Usage Rules, June 8, 2022 - Notice of Proposed RulemakingFCC Proposes Transparency Rules for Affordable Connectivity Program, May 23, 2022 - Public NoticeWCB seeks comments filed, May 18, 2022 - Public NoticeWCB Seeks Comment on NTCA Petition for Waiver of ACP Rules, April 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Expedited Waiver of ACP Rules, April 15, 2022 - OrderWCB Addresses Service Providers' Petitions for Waiver of ACP Rules, April 1, 2022 - Public NoticeWCB Seeks Comment on CCA Petition for Waiver of ACP Rules, March 28, 2022 - Public NoticeWCB Seeks Comment on AT&T's Petition for Waiver of ACP Rules, March 23, 2022 - Public NoticeWCB Seeks Comment on USTelecom and Verizon's Petitions for Waiver, March 16, 2022 - ErratumErratum - Affordable Connectivity Program et al, March 11, 2022 - Public NoticeWCB Implements ACP, Lifeline Integrity Measures to Protect Consumers, March 11, 2022 - AdvisoryInspector General Advisory on Providers Deceiving Lifeline Consumers, March 11, 2022 - News ReleaseInspector General Warns of Providers Deceiving Lifeline Consumers, March 3, 2022 - News ReleaseFCC Virtual Event Tour for Affordable Connectivity Program Enrollment, February 14, 2022 - Public NoticeEffective Dates for ACP Rules, Comment Deadlines for FNPRM Announced, February 14, 2022 - News ReleaseOver 10 Million Households Enrolled in Affordable Connectivity Program, January 21, 2022 - Report & Order and Notice of Proposed Rulemaking FCC Releases Rules To Implement Affordable Connectivity Program, January 14, 2022 - News ReleaseFCC Adopts Rules To Implement Affordable Connectivity Program, January 7, 2022 - StatementChair Rosenworcel Debuts Affordable Connectivity Program Draft Rules, January 7, 2022 - Public DraftPublic Draft Rules for the Affordable Connectivity Program, January 6, 2022 - Public NoticeFCC Modifies Ex Parte Rules in Affordable Connectivity Fund Proceeding, December 31, 2021 - News ReleaseFCC Launches Affordable Connectivity Program, December 30, 2021 - OrderFCC Provides Additional Guidance on Affordable Connectivity Program, December 8, 2021 - OrderFCC Issues Further Guidance for Affordable Connectivity Program, November 25, 2021 - OrderWCB Issues Guidance for Transition to Affordable Connectivity Program, November 11, 2021 - Public NoticeFCC Seeks Comment on the New Affordable Connectivity Program. It determines whether consumers are eligible for Lifeline. Coverage not available everywhere. An issue date within the last 12 months or a future expiration date that aligns with the benefit period. To submit copies, consumers can: Log in to the National Verifier online portal and upload their copies Visit their participating broadband provider's store location and provide them with copies Mail their copies to this address: ACP Support Center PO Box 7081 London, KY 40742 If you send your documents by fax or mail, please allow 10-15 business days. This enables Lifeline consumers to apply to Lifeline through a provider's website. Enter your zip code for your state offer: Lifeline service is available in your area, but network coverage may be limited. To register with CORES, go to: https://apps.fcc.gov/cores/userLogin.do. What proof of government programs do you accept? Broadband providers wishing to participate in the ACP should review all applicable program requirements and procedures in the Commissions Order (FCC 22-2) and any subsequent guidance for compliance with the ACPs requirements. By sending your proof documents we are able to verify your eligibility and identity, and connect you to the Q Link Wireless network. With the full launch of California on December 18, 2020, all 56 states and territories have fully launched in the National Verifier. Click here to submit your proof of low income now! Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD). Once these have been uploaded, youre all done! 2023 Assurance Wireless USA, L.P. All rights reserved. Both the Bureau and USAC began accepting new Affordable Connectivity Program provider applications and election notices on December 27, 2021 for any new provider that did not participate in the EBB Program or existing participating provider seeking to expand to new jurisdictions for the Affordable Connectivity Program. To qualify for Q Link Wireless Lifeline program you must submit a proof document showing you participate in a qualifying program. A Social Security statement of benefits. Having an ISA in place is a federal security standards best practice. Before you begin uploading your documents explore some of our frequently asked questions about the submit proof process. Let us know if you liked the post. You can also complete the Household Worksheet online (this worksheet will be released later this month.) a description, supported by documentation, of the established program with which the provider seeks to qualify for automatic admission to the EBB Program. Must show your name or your dependent's name. The Verifier centralizes authority for eligibility determinations with the Universal Service Administrative Company (USAC)a not-for-profit corporation that has administered Lifeline since 1998and includes a set of standardized processes and supporting data systems. For all states except Texas, customers will submit this information through the National Verifier website. You cancheck your documents status onlineat any time. A consumer may use one of several ways to resolve an AMS error on a mailed-in application. Your email address will not be published. The FCC is warning consumers about an Emergency Broadband Benefit scam. That leaves more than $2.7 billion still available to help low-income households get broadband service at a reduced cost, according to an FCC tracker page. All Rights Reserved. 2023 Q Link Wireless. Do Not Sell or Share My Personal Information Box 5040 Instructions to help consumers complete the ACP application, Household Worksheet, and Recertification Form are available in English and 9 other languages on our ACP consumer website. In this case, try usingGoogle Chrome. The National Verifier (NV) is Lifeline's centralized application system. Click the " Choose File" button and select the file you'd like to upload. Two APIs are available for use in the production environment. PO Box 7081. Enter your social security number and click "Continue". What is the emergency broadband benefit from safelink? Today we go over what exact documents are accepted by the National Verifier. You are likely eligible if your household's income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch. Service providers interested in connecting should keep reading. To download and print out this fax cover sheet and submit your proof documents by fax, follow these simple steps: Forfastestprocessing, upload your documents by logging into your account and selecting the Upload Proof option. Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. If coordinates are known, write them on the map. See the coverage map on this website for a detailed map and check if service is available in your area. Check out Is California LifeLine Right for You? It also gives you 3 GB of RAM, so you can keep multiple apps open and move effortlessly between them. >i8if;pHnh6/+rm;F3W}4Nz0 If a consumer receives one or more of the errors listed below, they may submit the information under Documentation Required via mail to the Lifeline Support Center or online using the service provider or consumer portal. 1-888 321-5880, What is Lifeline Click on the "Upload" or "File" button, and select the document you'd like to upload from your computer. How do I find my enrollment ID for safelink? Once you successfully submit your application through the application portal, you will receive an automated response that the application has been submitted to the contact email. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. Existing ETCs in the jurisdiction can file elections without seeking Bureau approval to participate in the ACP. They also need your drivers license, which i had but didn't expect because it wasn't listed as a required document. You will then receive an automated email to verify your accounts email address and activate your account. No, you can only submit one provider for approval per application. Then, simply follow the steps below to upload your proofs: Step 1: Head to AirTalk Wireless . 2023 Universal Service Administrative Company. What proof of Social Security do you accept? )eZauq $Nf@!,4 Y-c^1+T5(aLL! @bHy:iPllh.kqK&.K f2}D%5Ib$QI-tibPgQlQwjGPpT-zzcuBzr(cg3>:{~0)Q0ObNeU(UPqfEdoGHnfUr`20@cJ1`Sc9&HQeR)F]*nnBei|G#{jA7I]x ef hJV"e]#9$!\EY&G! Here are the most common types of proof documents: To see state-specific types of proof,click hereand select your state.
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